Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-03-24T13:09:59+00:00

    I recently posted that the issue stopped when I got a Win update, but the next time I restarted, I was back. So there is no realistic solution.

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  2. Anonymous
    2025-03-23T22:33:13+00:00

    this is what worked for me, result, thanks, for me it started when i put pc to sleep and then woke it up, wont be an issue in the future,

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  3. Anonymous
    2025-03-20T13:29:52+00:00

    I tried all the suggestions on this stream and none of them worked. I decided to live with the issue, then last week my windows updated and it's gone!

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  4. Anonymous
    2025-03-20T09:37:17+00:00

    For those having this same issue. This is due to auto sign in is configured wrong.

    First, go to Settings > Accounts > Sign in options, scroll down to mid page, Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.

    1. Type netplwiz in the search on the taskbar and press enter, select your user, if the "user must enter a username and password to use this computer" box is NOT checked, please check it , click Apply.

    Restar the computer. Problem should be solved.

    YOU LEGEND THANK YOU, ISSUE FIXED!!!

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  5. Anonymous
    2025-03-06T20:01:47+00:00

    This didn't show up:

    "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended).

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