Hi Meyata,
Welcome to Microsoft Community.
I'm Hahn and I'm here to help you with your concern.
It sounds like you're experiencing a common issue where your Windows 11 system is showing both a local account and a linked Microsoft account at the sign-in screen. To resolve this, you can either remove the local account or merge it with your Microsoft account. Here's how you can do both:
To Remove the Local Account:
- Open Settings.
- Click on Accounts.
- Click the Other users page on the right side.
- Select the local account (the one with the generic icon) and click the Remove button.
- Click the Delete account and data button to confirm.
To Merge the Local Account with Your Microsoft Account:
- Open Settings on Windows 11.
- Click on Accounts.
- Click the Your Info page on the right side.
- Under the “Account settings” section, click the Sign in with a Microsoft account instead option for the Local account setting.
- Confirm your Microsoft account email address and password.
- Confirm the local account password (if applicable).
- Follow the prompts to complete the merge.
After completing these steps, you should be able to sign in directly with your Microsoft account using your PIN. Remember to back up any important data before removing any accounts to prevent data loss.
I hope this helps. If there is anything not clear, please do not hesitate to let me know.
Your Sincerely
Hahn - MSFT | Microsoft Community Support Specialist