Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-15T18:06:56+00:00

    Seriously Microsoft?? This has been an issue for 4 MONTHS and you STILL HAVE NOT FIXED IT??

    Is Microsoft even aware / have they acknowledged this issue?? Shouldn't take 6+ months to fix this issue. Guess I have no choice but to go back to USB.

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  2. Anonymous
    2025-03-02T20:20:18+00:00

    Worked for me - just did the update and didn't have to disable. Nor did I have to reboot.

    I had previously tried everything our goods friends at Brother Corp had posted below (apparently just to waste people's time).

    Below is the Brother URL, but be advised that just updating the driver (which apparently adds TWAIN support back) is all that you will hopefully need.

    ControlCenter4 scanning error: "CC4-202 - XXX-XXXX cannot be found" - Windows

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  3. Anonymous
    2025-02-26T15:04:32+00:00

    Thank you!! I will give this a try and report back if it worked. :)

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  4. Anonymous
    2025-02-26T08:25:22+00:00

    I think I found the solution. At least this fixed my Brothers MFC-L8850CDW.

    I uninstalled all of the brothers' software and rebooted as prompted. I installed a fresh install of the "full driver and software pack." (This step is likely unnecessary; it's just information about what I did.)

    Open Brother utilities, go to the tools tab and run the installation diagnostics. Confirm the state of the scanner. (Mine said it failed, and all others passed.)

    Navigate to the control panel for Windows by searching for "control panels" in the upper right search bar and typing "scanner." From the results, click on "View scanners and cameras." Confirm that the scanner and cameras are empty.

    Go to the brothers' site and download the driver-only pack. Extract the pack and open the extracted file folder. From here, you are looking for "applications" I had two; mine were "dpinstx64" and "dpinstx86". I ran both for overkill. (double-click the file name). (You shouldn't see anything happen)

    From here, go back to your scanner window in the control panels and click "refresh." You should see a scanner populate. Test and start scanning.

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  5. Anonymous
    2025-02-18T23:28:41+00:00

    Awesome fix. Thank You

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