Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-02-12T16:51:28+00:00

    I just used the steps in the the post immediately above yours and it worked perfectly on my Brother MFC-L5705DW. I would suggest trying those steps if you have not done so already. I hope that they work for you as well!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-02-01T14:22:29+00:00

    Thank you to whoever posted this. It worked like a charm. My Brother DCP-L2540DW will now scan from the Control Center and directly from the printer/scanner.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-01-11T07:28:00+00:00

    Thanks for this. My solution (see below) worked for me, but I'm printing out your instructions and keeping them handy in case the steps I took don't work next time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-01-09T20:32:01+00:00

    Thank you for sharing this fix, it worked on Windows 11 24H2 preinstalled on a new PC.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-01-08T22:26:56+00:00

    This worked for me as well after having to reinstall WIndows 11 due to failing M.2 drive.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments