Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

hi Joe.

I was able to get the scanner working on three computers, following instructions on 2nd page of this thread.

Other users report mixed results.

and now some users are reporting the latest Windows Updates includes a fix [update (KB5055523)]. At the moment, I do not have a PC having this problem, and have not tried this, so I can't verify it works.

If this update has been installed and scanner functionality has not been restored, suggest you try uninstalling and reinstalling your printer/scanner software. Good luck.

The latest Windows 11 update (KB5055523) did not fix the issue of scanning from the device to the laptop. As before, I can only scan and print by giving the command from the laptop.

Have you tried uninstalling and reinstalling your printer/scanner software?

If this doesn't fix it, suggest you try running System File Checker, and possibly DISM commands: CheckHealth," "ScanHealth," and "RestoreHealth.

If not familiar with these commands, and how to run them, search will find many sites with explanation.

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Other users in this forum have reported the scanning problem has been fixed for them; there are a couple of different solutions.

Latest solution indicated Microsoft has released a fix (or patch) for this problem.

If you have not already installed 2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523) please do so now.

This is available through Windows Updates.

It has been reported this fixes the error of the scanner not able to connect to the computer.

If you have installed this update, and its still not working, suggest uninstalling and reinstalling your printer/scanner software.

Hope this help, good luck.

Been tearing my hair out since October about this. Brother HL-L2390DW. Brother support was clueless. THIS SOLUTION WORKS! Thank you.

The latest Windows 11 update (KB5055523) did not fix the issue of scanning from the device to the laptop. As before, I can only scan and print by giving the command from the laptop.