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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That's exactly what my problem is. I need to scan more than one page and the scanner doesn't ask if I have any additional pages so I can place them on the scanner. It used to do that before this awful update. Sometimes we need to have more than one page scanned in the same file. Geez! Come on Microsoft! Hear our CRIES!
I just posted how this didnt work for me.....after doing pretty much everything posted here twice.
I even installed the NAPS2 software --which worked immediately by the way but doesnt do feeder scans....so I kept trying.
Another restart and --- magically --- the Brother software works now for scanning and printing.
Brother (after much time on the chat line with them) claims it is a MS issue.....I fail to see that, since NAPS2 works fine immediately.
But anyways, not sure why this worked.....or how.......I was just about to order a new printer/scanner but didnt because honestly the Brother MFC J875DW is the best printer/scanner I have ever had...ink is not horrible expensive, doesnt guzzle ink, prints DVDs, etc etc...it does occiasionally double feed paper when printing.....but.....
I am glad I happened across this page.......never would have thought "multiple restarts" would magically heal anything.....I dont know which of the other steps I took helped...or if all of them did....or none. LOL
And, oddly, there is STILL no "scanner" showing up in my devices-->printers/scanners page
I wish this worked for me!!!! Tried the whole thing and no good....
I have the same issue on a W10 machine as well.....can print just fine but cant scan.
This does work inasmuch as it allows a single scan....is there a way in this software to use the document feeder for scanning? I cannot find it.
I cant understand how THIS works easily, just install the software....yet Brother's doesnt work at all.
Hi there! I tried your suggestion, and I am still unable to scan from my scanner. The only way i can get the machine to work is if I open up iprint & scan each time I want to scan something. Before I had the ability to setup and short cut on my device, hit scan and everything went directly to the folder of my choosing. I appreciate your help. I am super frustrated at this point. I purchased a brand-new scanner thinking my old one was the issue. Now I have two scanners sitting here that do not work properly. When i go into Iprint/Scan and try to setup from machine settings it repeatedly tells me over and over i need to download the full software package even though i did it, IT did it and it sounds like everyone else in America did it. When will they have a fix available? This is bologna.
