Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-06-26T19:43:09+00:00

    You actually reinstalled Windows and the devices still didn't show up? That's the one thing I have to try but can't be arsed with two days of reinstalling everything again if it doesn't work. Sigh*

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  2. Anonymous
    2025-06-25T23:33:24+00:00

    I think the issue has something to do with the "Computer Name" under settings. Try Settings/System/About/Advanced Settings/ComputerName (you can use underscore here) and see if it helps.

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  4. Anonymous
    2025-06-25T21:37:21+00:00

    Not for me. None of my devices are showing still.

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  5. Anonymous
    2025-06-25T15:53:56+00:00

    I think because of this issue, Xbox app on pc is also affected. It is unable to verify offline mode because there is no linked device on my account. Similarly had to do a reset a couple days ago and noticed account doesn’t show any device.

    Anyone else who has pc game pass and can’t go offline mode?

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