Devices under Microsoft account disappeared after Windows update

Anonymous
2025-05-30T23:14:25+00:00

After running the latest Windows update, my two laptops, xbox controllers stopped getting listed under Microsoft account/devices.I tried all the usual methods including a factory reset, but it still does not work. Under Microsoft Store device management, there is a blank entry and it does not let me unlink it.

It looks like that the link between device and Microsoft account is corrupted or there is a sync issue. I contacted Microsoft support but they are not sure why and asked me to wait 30 days to see if the device list will refresh automatically.

Windows for home | Windows 11 | Accounts, profiles, and login

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  2. Anonymous
    2025-06-27T03:05:57+00:00

    I think that is the issue. When you reset the computer, it gets a new name and there is a name conflict in the servers.

    For instance, my computer was named "Asus_G14" after the reset but it shows "Asus-ROG-G14" under Settings/Account/Linked devices. It is a previous name that I used.

    My computer gets listed randomly under devices when I refresh the web browser (or when I click on different tabs) then disappears again.

    What you say makes sense, but I have 3 devices in my house with different names. Even though I enter my Microsoft account on another new device, why doesn't the device appear in the devices section? As a result, each device has a different name.

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  3. Anonymous
    2025-06-26T23:29:28+00:00

    I think that is the issue. When you reset the computer, it gets a new name and there is a name conflict in the servers.

    For instance, my computer was named "Asus_G14" after the reset but it shows "Asus-ROG-G14" under Settings/Account/Linked devices. It is a previous name that I used.

    My computer gets listed randomly under devices when I refresh the web browser (or when I click on different tabs) then disappears again.

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  4. Anonymous
    2025-06-26T20:55:54+00:00

    Damn... So youve pretty much tried everything. Did you create a post on the My Feedback app to see if there was any official response?

    Yes, I created a feedback via feedback and I check it almost every day but no one writes :)

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  5. Anonymous
    2025-06-26T20:54:27+00:00

    Damn... So youve pretty much tried everything. Did you create a post on the My Feedback app to see if there was any official response?

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