Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-08-13T20:20:14+00:00

    How about a simple user friendly resolution.  Most of the world does not know how to create an entry in the registry.  This was obviously overlooked by Microsoft engineers.

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    9 people found this answer helpful.
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  2. Anonymous
    2020-09-01T06:13:35+00:00

    Hello Ian,

    My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Please try these steps -

    1. search credentials manager in start.
    2. click windows credentials.
    3. Delete all the credentials from there.
    4. relaunch outlook, enter password and check the box remember password and see if that helps?

    If that does not help try creating this registy key -

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

    New Dword - ExcludeExplicitO365Endpoint and value of 1.

    Ref - https://kb.intermedia.net/Article/39713

    Let me know if you have any questions or concerns.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    This cannot be "the Answer" as it doesn't solve the issue. Who marked it as "The Answer"??

    It's a system wide password amnesia.

    Among affected programs: Outlook (i'm not talking about 365 version, nor the Exchange accounts), Adobe, Chrome browser (it self and any website with login page you are trying to access), etc.

    The Credential Manager simply won't remember any of this credentials. They simply vanish after restart.

    Also, the "AutoDiscover" key doesn't exist in the registry.  Perhaps you are referring only for the Office 365 cases. Neet 👌!! Great answer!! Sarcasm!

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    5 people found this answer helpful.
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  3. Anonymous
    2020-08-31T21:52:00+00:00

    Exactly!!!!! I'm ready to go buy Apple!!

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    4 people found this answer helpful.
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  4. Anonymous
    2020-08-20T18:33:18+00:00

    After the latest Windows update I now have to sign into all of my email accounts in Outlook 16 even though I have the "remember passwords" box checked.  I have a current subscription to Office 365 and I also have to sign into my One Drive account every time I start up my computer.

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