Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-11-27T17:46:13+00:00

    Both Chromium and Microsoft have recently published a fix, although I don't know when it will be patched.

    I used this fix yesterday and only had to enter passwords once after a restart. Here is the fix, followed by the link. I always use a local log-in and was about to use a cloned copy of the earlier update when I applied this.

    This is from the site Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community

    • Right-click Start>Windows Powershell(admin). Copy and paste below command
      • Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

    Note the app names you get as an output.

    Disable the apps you noted by running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below:

    • Search for Task Scheduler in the start menu.
    • Locate the task in the Window(HP Customer participation/Carbonite).
    • Right-click the task and choose Disable.

    Restart your PC and your logins would be retained.

    Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler. Disabling the tasks would not affect anything on your computer, though.

    The issue would be likely fixed in a future update. Appreciate your patience.

    Edit:16/10/2020. Answer explained in detail.

    Edit:08/11/2020: Edited to Improve clarity.

    Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90

    Sumit

    This is a page I obtained it from. It seemd that the forgetting passwords problem is mainly caused by HP Customer Experience, although anything that uses S4U will cause it.

    When I upgrade to the October update I hope the problem doesn't return.

    Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community

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  2. Anonymous
    2020-11-23T15:31:38+00:00

    Hi all, 

    We are not alone...   and hopefully MS will solve this problem which persist for so long..

    Can we trust them ???

    https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/

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  3. Anonymous
    2020-10-02T15:44:05+00:00

    I do not have the option to revert back to before 2004.

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  4. Anonymous
    2020-09-04T20:11:30+00:00

    Update the update helps a bit.  I have it work for 24 hours, but then again I have it not work after 5  minutes, often without leaving the application ,e.g. Outlook 2019.  So still waiting for a total fix.

    Note Likely Microsoft Fix coming out.  I posted this in thread

    https://answers.microsoft.com/en-us/windows/forum/all/feature-update-to-windows-10-version-2004-causing/0b8da8e0-2ae8-4198-abf0-87640cdcc21c?page=3

    "Cross your fingers.  Just put on the latest (preview) fix for Windows 10 version 2004 today.  Doesn't explicitly list a fix, but my machine has survived a couple of restarts without prompting for a password. Since others though they had fixes that eventually turned out not to work, I'll update  (in that other tread) in few days on whether it is still working or not. 

    see https://support.microsoft.com/en-us/help/4571744/windows-10-update-kb4571744

    If you feel like trying it, do settings, Windows updates, Optional fixes.   Normally I would not recommend applying these optional fixes as sometimes the are bad or even old and superseded.  So Only apply for now if you really are willing to put up with possible new problems."

    Had one other person say that kb457144 worked for them as well change his mind after awhile about it working.

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