Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-29T19:51:29+00:00

    The recommendations that was made, early on and someone marked as solution, does not in fact work for long or in all cases.  See the ones which are again. 

    1. Use a Microsoft login rather then a local login.
    2. See a workaround at https://support.microsoft.com/en-us/office/outlook-and-other-apps-won-t-remember-password-after-windows-updates-1e5a8a80-7112-440a-a18c-be2e50047a75

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-02T03:42:43+00:00

    It appears that the problem occurs when using a local account to logon to the computer.  I changed my logon account to Microsoft logon and the password problem went away.  After 2 weeks, I changed my logon account back to local. Guess what, the password problem immediately reoccurred.  Without updating passwords, I changed my logon back to Microsoft logon. I don't have any idea why this has been happening as I had been using a local account for ever. Microsoft needs to resolve this! as I spent weeks trying to resolve.

    Hope this helps. Only takes a few minutes to try if you are using a local account.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-19T18:20:29+00:00

    I restored back to the previous version of windows. Everything works great now. I would have hoped that this version being out for a while would have most of the major bugs worked out. Disappointed in Microsoft, but not really surprised.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-08-15T19:20:12+00:00

    registry key did not help

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments