Unable to turn off “Restricted Mode is enabled by your network administrator” in YouTube, but I AM the administrator. Help!

Anonymous
2018-04-24T15:11:11+00:00

Unable to turn off “Restricted Mode is enabled by your network administrator” in YouTube, but IAM the administrator. Help!

Hi all,

Here’s the nub of the problem: 

YouTube says: “Restricted Mode is enabled by your network administrator.” but I AM the administrator of my own home pc. I'm totally mystified as to how this got activated in the first place and I can't find a way of undoing it. How do I switch this off?!?

I’m using Windows 7 and Google Chrome on a home computer. Any chance anyone could help me (and the no doubt countless others out there plagued with the same problem) out?

I’ve already trawled YouTube and Chrome forums on this and have drawn a dud at every turn. No help there. The problem is not a Family Safety issue, as I don’t have a family account. So you are quite possibly my last hope of resolving this.

I’ve even tried the regedit route (i.e. switching the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ForceSafeSearch register key value to 0), but that, too, was a dead end because no such Google key or policy exists in the Policies folder on my pc.

I’m not a PC expert, so you may need to spell things out in fairly plain English for me.

Big, big thanks in advance for any assistance with this.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2018-09-21T08:07:52+00:00

    So this is the real deal.  After trying everything on this thread with no luck I figured it out.  Hopefully I can save someone some time.  Two hours of my life I will never get back.  The issue is not with YouTube or Microsoft.  The issue is with your internet provider.  They are the network administrator who is restricting you.  Don't believe me, disconnect from your WiFi, use personal hotspot to connect then go to YouTube and there you have it.  Problem solved.  Now all you have to do is confront your ISP.

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  2. Anonymous
    2018-05-15T05:56:55+00:00

    Hi Goeth Roundfort,

    There might be some add-ons that might have changed the settings on your Internet Explorer or something changed upon accessing other websites that requires the protected mode making it turn on. The Enhanced Protected Mode isolates untrusted or unfamiliar web content in a restricted environment which is known as the AppContainer.

    As a workaround, you check this article's troubleshooting on the Workaroundsection for Enchanced Protected Mode add-on compatibility. Be advised thought that the steps indicated on this article for Windows 7 and up that has Internet Explorer 11 installed.

    Please let us know if this resolves your concern.

    Hi and thank you for your reply  (I'd actually kind 'o lost hope anyone would touch this problem!)

    I've checked the ad-ons in Chrome (one of the first very basic things I did) and there's nothing there that should be causing this problem. 

    This is starting to look worryingly like a hijacking - as if someone else has taken over the admin rights to my PC. 

    Am I the only person on the planet with this problem?:

    “Restricted Mode is enabled by your network administrator.” but I AM the administrator of my own home pc. 

    Judging by the static silence from Msoft (you kindly excepted), I've gotta say it's starting to look that way...  

    Thanks for the Workaround suggestion though. I'll give that a look and will sure to let you know if it works.

    Yours hopefully and still mystified (!!) ;-{

    (does ANYONE AT ALL out there have a proper fix for this??)

    GR

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  3. Anonymous
    2018-08-08T13:19:02+00:00

    So this happened yesterday: the restricted mode was off on my phone and I was able to access the video I couldn't before. But later in the day it locked it again and turned it on. This only happens on my phone, not the computer. It happens on any account I have. I have no idea how to turn it off. My filtering software is not blocking it. I have not listed it as a site to block. No idea what's going on and I doubt anyone will answer or care, to be honest.

    Here is a snapshot:

    Yeah, me too. This happened to me yesterday, only if i open youtube with youtube application on my android i can't read any comments. But if i open youtube from chrome, i can see the comment as well.

    Idk whats going on. Any solution?

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  4. Anonymous
    2018-07-28T15:10:42+00:00

    Goeth,

    No, you're not crazy. I'm having the same issues. For me, they started today. In the morning I was able to watch a specific video, and a few hours later I started getting that message. I'm unable to watch several videos. I get the "This video is restricted. Try signing in with a Google Apps account." And then when I try to remove the restricted mode, I am able to do so in one of my computers, but not on my phone. I do have a filtering system installed in all my devices, but this was not happening prior to today and I've had that software installed. So it's not that. I am mystified as well. I don't know what is going on and I also don't have the ForceSafeSearch thing. And Microsoft, as usual, is not being helpful. If you do find out what it is, please post again.

    Commiserately,

    Eliezer 

    Thank you for breaking the utter radio silence on this - comforting to know I'm not the only soul plagued to heck with this. But I'm sorry to say, Eliezer, that no, I haven't had a peep of help from Microsoft on this highly aggravating problem.  I'm really just living with the massive inconvenience and hoping someone will eventually see my (now our) distress signal... 

    ...Is anyone out there onto this issue...? 

    Yours most baffled, 

    Goeth

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  5. Anonymous
    2018-08-08T09:17:18+00:00

    Goerth Roundfort,

    Yes, I'm also like u..

    is there anyone who can help us? :'(

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