Intel Wireless Bluetooth not working

Anonymous
2018-01-02T00:34:24+00:00

I started my computer today and noticed I couldn't use my bluetooth devices. When I went to the Device Manager, I noticed my Intel Wireless Bluetooth was not working properly. The error message "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE" displays in preferences. I've done the following already and still have the issue:

Disable and Enable the device

Check Windows update

Check device for updated driver software

Checked Intel for updated driver sofware

Run the Windows Bluetooth troubleshooter

Run the Windows Hardware and Devices troubleshooter

Uninstalled the device and driver software, rebooted and scanned for hardware changes to reinstall the device, reinstalled the driver software

I did that last one twice. The only thing I can get to happen is the device seems to cycle between "working properly" and the error message at least 20 times before finally deciding  "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE"

Moved from: Windows / Windows 10 / Network & internet

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-08-18T16:33:37+00:00

    If you having a Bluetooth error code 10 after windows update here is something for you

    I found a fix uninstalled ur Bluetooth driver, disable fast startup in power setting and then turn of your computer for 5 sec and turn it back on, Windows 10 will auto reinstall driver for you when your pc turn back on if not download the driver and install it urself. I believe fast startup doesn't turn off your pc completely when you restart or shut down and that's what costing the problem.

    Credit does not go toward me, I found this somewhere else when I was searching on my phone but I forgot where.

    and now I'm just sharing this everywhere because it was a pain for me when my Bluetooth didn't work after the windows 10 update and I try everything that internet has to offer but finally here something works

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  2. Anonymous
    2018-05-10T08:27:35+00:00

    I had this issue and for now I've found a workaround. I forced it to use the Microsoft generic Bluetooth driver instead of the Intel Wireless Bluetooth driver. It's been working great for me. Here are the steps:

    1. Open device manager. (Win+X, and then choose device manager)
    2. Find the Bluetooth device, right click and choose Update Driver
    3. Then choose "browse my computer for driver software"
    4. Then choose "Let me pick from a list of available drivers on my computer"
    5. Then choose "Generic Bluetooth Driver"
    6. And then finish the dialog, and done!

    The Generic driver has been working ok for me. I can use my Bluetooth headphones again. But I've had some issues with the generic driver:

    • When I shutdown the computer while a Bluetooth device is connected it is not disconnected. Usually this means that I have to wait a short while for my Bluetooth headphones to realize that the computer won't be responding anymore.
    • When going into sleep mode while a Bluetooth device is connected I had to shutdown and unpower my computer to get Bluetooth to work again after wake up. So I've disabled automatic "go to sleep" for now and make sure to disconnect my headphones before. I've got a stationary computer that is always plugged in to power. It's possible that the power management is different for say a laptop.

    So I'm waiting for a fix to this so that I can switch back to using the Intel Wireless Bluetooth driver.

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  3. Anonymous
    2018-01-02T05:28:30+00:00

    Hi,

    Thank you for sharing all the steps you have performed in order to fix the concern with Bluetooth driver.

    This issue may have been caused by some changes made in your computer. We'd like to know if you recently install any updates before the issue started and have you also tried rolling back the driver instead of using the latest driver? You may checked this **link**for the available Intel Wireless Bluetooth driver versions for Windows 10.

    We are looking forward to your response.

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  4. Anonymous
    2018-07-08T01:23:03+00:00

    I had this problem for a few weeks but installing this driver fixed the problem for me today

    Version: 20.60.0

    https://downloadcenter.intel.com/download/27867/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?v=t

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  5. Anonymous
    2018-01-02T07:37:53+00:00

    No updates were installed from the time it was working to the time it wasn't. I am unable to install an older driver and the "rollback" button is not available to click.

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