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Hello, I have reached the end of the line concerning this issue... Windows 8.1 Pro (x64) and constant problems with USB 3.0! I have an Asus K55A notebook, Intel 7 Series/C216 Chipset, HM76 running Core i3-3110M, Intel HD 4000 iGPU. Samsung 840 SSD 250 GB, Kingston 8 GB DDR3 (2x 4 GB) 1600 MHz Dual Channel... This is the issue... I noticed slow transfer rates on USB 3.0 ports and MAINLY that in Device Manager that EVERYTHING connected to my only 2.0 port shows ups under USB Root Hub (xHCI) located on Intel USB 3.0 eXtensible Host Controller (100-Microsoft)... Also the Power Management Tab is missing from the Host controller and xHCI Root Hub... Now Asus has a program called Instant On... For fast resume times, long standby and similar hybrid sleep state... When I manually sleep my notebook, after waking up Windows reinstalls USB 3.0 Drivers and uses the Intel Enhanced USB Controller (USB 2.0 Stack) even if devices are connected to 3.0 ports... and the 3.0 Stack stops working and almost always the 3.0 ports stop working all together.... Now if I RESTART my notebook everything stays the same... USB 2.0 port devices are under 3.0 stack and controller... Last month on Update Tuesday WU installed a new 3.0 Host Controller with this driver version... 6.3.9600.16459 and Date... 11/8/2013.... I did a clean UEFI install install of 8.1 and the xHCI drivers are 6.3.9600.46384.... Windows automatically updated the drivers and now my notebook won't auto-sleep.... And if I manually put it in sleep mode, the USB ports don't shut down... Also the Power tab is gone for the 3.0 controller and hub... I uninstalled Instant On and the USB Re-enumeration problem is gone but notebook won't sleep like I said and the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 has NO DEVICES UNDER IT... Even though I have something connected to the 2.0 port.... I ran USB3HWVerifierAnalyzer.exe from MUTT USB Test when sleeping my notebook and a whole bunch of errors for xHCI driver came up... I don't have MDK installed so I can't read the .etl file... But it did mention that Windows had to reset the xHCI Controller, driver or re-enumerate that device.... I checked the Host Controller bandwidth using USB Tree View... and it says that its 56 MB/s... around 480 Mbps my guess.... Also I have noticed that many of the devices under PCI Express Root Complex in their respective power management... S1-S2 are unspecified or unmapped... xHCI being among them... I ran PowerCFG /a and it says that S1-S2 aren't supported by system firmware... S3, Hybris Sleep, Hibernation and Fast Boot are supported though.... I have all the latest drivers installed from the Asus Support Site for my model... but their Windows 8 drivers... Asus hasn't released Windows 8.1 drivers aside from Graphics, Wifi and Bluetooth.... I do have Asus ATK Package installed wich has something to do with the Fn Hot-Keys and ACPI... I have la latest Intel ME 8 firmware and MEI drivers... the OEM Chipset INF also even though it's outdated from 2012... v1021... Some devices in device manager have a (-)IRQ.... Don't know if that's an issue because the Intel 3.0 is among them as well.... Please help me solve this issue!!! ASAP!!!! Thx in advance!!!
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JS,
First of all... thanks for your time.
Second, I'm not going to waste my 800u$ dollars Toshiba notebook mooding my BIOS ... I'm not that risky !!!
Will make some effort researching, if no good results, will keep on with my USB2 High Speed Port, Indeed.
Strange, I have no Enable xHCI USB 3.0 in my BIOS. I have Disabled USB Legacy Support.
This is UsbTreeView Capture ... (continues...)
JS,
Did you get more USB settings available after modding your UEFI?
Where did they appear? In BIOS?
MauricioF,
YES, I did Unlock more USB settings after modding my UEFI/BIOS... But again, I depends on what UEFI/BIOS you have and KNOWING HOW & WHAT NODES TO UNLOCK in your UEFI/BIOS file.... In my case I had to Unlock a "Hidden" Chipset Tab in my BIOS... That gave me access to additional USB settings... Like I stated earlier I need to see a picture of your UEFI/BIOS... I am very willing to help you BUT I recommend you take a look at this forum first... http://www.win-raid.com/forum.php Look in to the BIOS Modding section... After you register on that forum, you can find me as @JSebastian
You can send me a Private Message on there too... But I recommend you research EVERYTHING you can on BIOS Modding from the Win-Raid Forum... And also start a Thread for Modding your UEFI/BIOS... Hopefully providing you with additional support...
*** MODDING YOUR UEFI/BIOS IS VERY DANGEROUS!!! YOU RUN THE RISK OF BRICKING YOUR PC!!!! ***
JS,
How did you "mod" your UEFI?
HS Port stands for HighSpeed Port? Then, did you disable from BIOS port 3 & 4?
I imagine this could be my problem ...
I cannot make my Seagate External Disc to work in USB3 SuperSpeed Mode ...
Did you meant that it should be under EHCI, to work for USB3 SSpeed?
I really appreciatte your help, this might be a tiny light at the end of this dark and bloody tunnel ... ;)
MauricioF,
Hey! Hopefully I can help you with this... Let me explain... First of all YES I did "Mod" my UEFI/BIOS... Now attempting to "Mod" any UEFI/BIOS IS VERY DANGEROUS & RISKY!!! In my case I have an AMI BIOS... There are tools available for modifying AMI UEFI/BIOS... Can you tell me what UEFI/BIOS you have please... As well as your PC Specs please...
Second, Yes HS means Hi-Speed Port... You see xHCI (USB 3.0) Controllers are backward compatible with USB 2.0 (Hi-Speed) devices so xHCI topology INCLUDES 4 HS Ports that are PAIRED with the SS (SuperSpeed) Ports... For a total of 8 xHCI available ports... So yes what I did was Disable xHCI HS Ports 3 & 4 in the BIOS... I recommend you download this tool: UsbTreeView... Here's the link: http://www.uwe-sieber.de/files/UsbTreeView.zip With it you can see how your USB Controllers & Stack are set up...
Now, what are the specs for your external Seagate HDD? Is it USB 3.0? I think that in your case you have to Enable xHCI USB 3.0 in your BIOS... Set it to Enabled or Auto... And maybe Disable USB Legacy Support... In my BIOS I unlocked a EHCI Port Switching function... That in some cases routes USB 3.0 devices to the EHCI Controller...
After you download and run UsbTreeView... Post a screenshot of your findings please... So I can see if I can and how to help you... ok... And Also please post screenshots of your UEFI/BIOS... Any areas that contain USB Settings ok... please...
JS,
Did you get more USB settings available after modding your UEFI?
Where did they appear? In BIOS?
JS,
How did you "mod" your UEFI?
HS Port stands for HighSpeed Port? Then, did you disable from BIOS port 3 & 4?
I imagine this could be my problem ...
I cannot make my Seagate External Disc to work in USB3 SuperSpeed Mode ...
Did you meant that it should be under EHCI, to work for USB3 SSpeed?
I really appreciatte your help, this might be a tiny light at the end of this dark and bloody tunnel ... ;)
