Hi Rajesh,
Sorry for the delayed response. I suggest you to install the latest Chipset drivers from the manufacturer's website and check if the issue persist.
Please reply for further queries on this.
Windows 8.1 Pro - Windows Update messed up USB 3.0 on laptop!
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Anonymous
Hello, I have reached the end of the line concerning this issue... Windows 8.1 Pro (x64) and constant problems with USB 3.0! I have an Asus K55A notebook, Intel 7 Series/C216 Chipset, HM76 running Core i3-3110M, Intel HD 4000 iGPU. Samsung 840 SSD 250 GB, Kingston 8 GB DDR3 (2x 4 GB) 1600 MHz Dual Channel... This is the issue... I noticed slow transfer rates on USB 3.0 ports and MAINLY that in Device Manager that EVERYTHING connected to my only 2.0 port shows ups under USB Root Hub (xHCI) located on Intel USB 3.0 eXtensible Host Controller (100-Microsoft)... Also the Power Management Tab is missing from the Host controller and xHCI Root Hub... Now Asus has a program called Instant On... For fast resume times, long standby and similar hybrid sleep state... When I manually sleep my notebook, after waking up Windows reinstalls USB 3.0 Drivers and uses the Intel Enhanced USB Controller (USB 2.0 Stack) even if devices are connected to 3.0 ports... and the 3.0 Stack stops working and almost always the 3.0 ports stop working all together.... Now if I RESTART my notebook everything stays the same... USB 2.0 port devices are under 3.0 stack and controller... Last month on Update Tuesday WU installed a new 3.0 Host Controller with this driver version... 6.3.9600.16459 and Date... 11/8/2013.... I did a clean UEFI install install of 8.1 and the xHCI drivers are 6.3.9600.46384.... Windows automatically updated the drivers and now my notebook won't auto-sleep.... And if I manually put it in sleep mode, the USB ports don't shut down... Also the Power tab is gone for the 3.0 controller and hub... I uninstalled Instant On and the USB Re-enumeration problem is gone but notebook won't sleep like I said and the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 has NO DEVICES UNDER IT... Even though I have something connected to the 2.0 port.... I ran USB3HWVerifierAnalyzer.exe from MUTT USB Test when sleeping my notebook and a whole bunch of errors for xHCI driver came up... I don't have MDK installed so I can't read the .etl file... But it did mention that Windows had to reset the xHCI Controller, driver or re-enumerate that device.... I checked the Host Controller bandwidth using USB Tree View... and it says that its 56 MB/s... around 480 Mbps my guess.... Also I have noticed that many of the devices under PCI Express Root Complex in their respective power management... S1-S2 are unspecified or unmapped... xHCI being among them... I ran PowerCFG /a and it says that S1-S2 aren't supported by system firmware... S3, Hybris Sleep, Hibernation and Fast Boot are supported though.... I have all the latest drivers installed from the Asus Support Site for my model... but their Windows 8 drivers... Asus hasn't released Windows 8.1 drivers aside from Graphics, Wifi and Bluetooth.... I do have Asus ATK Package installed wich has something to do with the Fn Hot-Keys and ACPI... I have la latest Intel ME 8 firmware and MEI drivers... the OEM Chipset INF also even though it's outdated from 2012... v1021... Some devices in device manager have a (-)IRQ.... Don't know if that's an issue because the Intel 3.0 is among them as well.... Please help me solve this issue!!! ASAP!!!! Thx in advance!!!
Windows for home | Previous Windows versions | Devices and drivers
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Anonymous
2015-07-14T19:51:51+00:00 -
Anonymous
2015-06-29T22:57:14+00:00 Hi ,
I have a HP Pavilion 15-p228tu purchased 3 months before, suddenly all my usb ports and camera stopped working.
I am trying to fix my USB ports first.
I have 2x3.0 and 1x2.0 USB ports, when i check my device manager i am not able to see more that one usb hose controller there, see pic below.
I tried to uninstall the driver, update the driver, no luck. I get message "your computer dose not meet the minimum requirements for installing"
Also I tried uninstalling am windows update KB2984006, Strange thing is I purchased my computer in March 2015 and this update was installed sometime in Jan 2014, and I cant uninstall the update,How come, the update is installed before I purchase the machine? Are they cheating me??
Please help me to resolve the issue.
Regards,
SNRRK
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Anonymous
2015-05-06T19:36:18+00:00 I'm here with the same issue on a Dell 7548 , Dell doesn't give you a network port on this new laptop but you can buy a USB3 to network adapter. I'm getting constant disconnects. youtube video shows what it constantly happening --> Youtube
I have been into the power management in device manager and unchecked the power management feature on the USB Xhci controller , hub and anything else associated with it
Dell sent me several adapters and they all do the same thing. Realtek chipset BTW
I have been to hell and back with this issue , drivers bios updates the lot.
What i have noticed ..
It definitely seems to be associated with USB3 devices plugged into USB3 ports. If you plug a USB2 device into USB3 then no problem (have the same network adapter but usb2 and no problem)
After recently factory resetting the laptop I also noticed that the Issue wasn't evident on the Std 8.1 , upgrade to 8.1 pro and the problem is back again
definitely not hardware related
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Anonymous
2015-03-18T03:56:09+00:00 Try uninstalling KB2984006 It worked to partly fix and issue on a HP laptop. The unrecognised message still appears, but at least the mouse works now.
There are a few references to uninstalling this and seems to fix the USB 3.0 issue. One of the earlier posts pointed to this http://rog.asus.com/forum/showthread.php?52945-G750J-USB-ports-stopped-working&highlight=eXtensible+host+controller
Thanks,
DJ
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Anonymous
2015-01-26T14:41:42+00:00 I was able to solve this issue on my VAIO laptop checking the USB devices in the control panel after desinstalling some and reboot.