Windows 8.1 Pro - Windows Update messed up USB 3.0 on laptop!

Anonymous
2014-01-14T01:19:00+00:00

Hello, I have reached the end of the line concerning this issue... Windows 8.1 Pro (x64) and constant problems with USB 3.0! I have an Asus K55A notebook, Intel 7 Series/C216 Chipset, HM76 running Core i3-3110M, Intel HD 4000 iGPU.  Samsung 840 SSD 250 GB, Kingston 8 GB DDR3 (2x 4 GB) 1600 MHz Dual Channel... This is the issue... I noticed slow transfer rates on USB 3.0 ports and MAINLY that in Device Manager that EVERYTHING connected to my only 2.0 port shows ups under USB Root Hub (xHCI) located on Intel USB 3.0 eXtensible Host Controller (100-Microsoft)... Also the Power Management Tab is missing from the Host controller and xHCI Root Hub... Now Asus has a program called Instant On... For fast resume times, long standby and similar hybrid sleep state... When I manually sleep my notebook, after waking up Windows reinstalls USB 3.0 Drivers and uses the Intel Enhanced USB Controller (USB 2.0 Stack) even if devices are connected to 3.0 ports... and the 3.0 Stack stops working and almost always the 3.0 ports stop working all together.... Now if I RESTART my notebook everything stays the same... USB 2.0 port devices are under 3.0 stack and controller... Last month on Update Tuesday WU installed a new 3.0 Host Controller with this driver version... 6.3.9600.16459 and Date... 11/8/2013.... I did a clean UEFI install install of 8.1 and the xHCI drivers are 6.3.9600.46384.... Windows automatically updated the drivers and now my notebook won't auto-sleep.... And if I manually put it in sleep mode, the USB ports don't shut down... Also the Power tab is gone for the 3.0 controller and hub... I uninstalled Instant On and the USB Re-enumeration problem is gone but notebook won't sleep like I said and the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 has NO DEVICES UNDER IT... Even though I have something connected to the 2.0 port.... I ran USB3HWVerifierAnalyzer.exe from MUTT USB Test when sleeping my notebook and a whole bunch of errors for xHCI driver came up... I don't have MDK installed so I can't read the .etl file... But it did mention that Windows had to reset the xHCI Controller, driver or re-enumerate that device.... I checked the Host Controller bandwidth using USB Tree View... and it says that its 56 MB/s... around 480 Mbps my guess.... Also I have noticed that many of the devices under PCI Express Root Complex in their respective power management... S1-S2 are unspecified or unmapped... xHCI being among them... I ran PowerCFG /a and it says that S1-S2 aren't supported by system firmware... S3, Hybris Sleep, Hibernation and Fast Boot are supported though.... I have all the latest drivers installed from the Asus Support Site for my model... but their Windows 8 drivers... Asus hasn't released Windows 8.1 drivers aside from Graphics, Wifi and Bluetooth.... I do have Asus ATK Package installed wich has something to do with the Fn Hot-Keys and ACPI... I have la latest Intel ME 8 firmware and MEI drivers... the OEM Chipset INF also even though it's outdated from 2012... v1021... Some devices in device manager have a (-)IRQ.... Don't know if that's an issue because the Intel 3.0 is among them as well.... Please help me solve this issue!!! ASAP!!!! Thx in advance!!!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

55 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-04-04T21:01:00+00:00

    And finally my Seagate FreeAgent GoFlex Drive, that came with USB3 cable included.

    Do you see sth strange on all this stuff?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-04T20:59:29+00:00

    3 of 3

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-04T20:56:49+00:00

    2 of 3: 

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-04T20:54:59+00:00

    And these are my BIOS captures:

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-04-04T20:53:27+00:00

    Whole UsbTree Details here:

        =========================== USB Port3 ===========================

    Connection Status        : Device is connected

    Port Chain               : 2-3

    Supported Protocols      : 0x03 (1.1, 2.0)

    Properties               : 0x01

     IsUserConnectable       : yes

     PortIsDebugCapable      : no

    ConnectionIndex          : 3

    CompanionIndex           : 0

     CompanionHubSymLnk      : USB#ROOT_HUB30#4&35153963&2&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}

     CompanionPortNumber     : 16

          ======================== USB Device ========================

            +++++++++++++++++ Device Information ++++++++++++++++++

    Device Description       : USB Mass Storage Device

    Device ID                : USB\VID_0BC2&PID_5033\NA0BZVPX

    Driver KeyName           : {36fc9e60-c465-11cf-8056-444553540000}\0010 (GUID_DEVCLASS_USB)

    Driver                   : C:\WINDOWS\System32\drivers\USBSTOR.SYS (Version: 6.3.9600.16475  Date: 2013-11-24)

    Legacy BusType           : PNPBus

    Class                    : USB

    Service                  : USBSTOR

    Enumerator               : USB

    Location Info            : Port_#0003.Hub_#0003

    Location IDs             : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(3), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS03)

    Container ID             : {ae63a7a2-521b-5a0a-a63f-d648e87f19a4}

    Manufacturer Info        : Compatible USB storage device

    Capabilities             : Removable, UniqueID, SurpriseRemovalOK

    Address                  : 3

    Problem Code             : 0

    Power State              : D0 (supported: D0, D3, wake from D0)

     Child Device 1          : Disk drive

      Device ID              : USBSTOR\DISK&VEN_SEAGATE&PROD_FREEAGENT_GOFLEX&REV_SA11\NA0BZVPX&0

      Class                  : DiskDrive

       Volume                : \?\Volume{da488edb-1aaf-11e3-be71-54bef705e5cb}\

       Kernel Name           : \Device\HarddiskVolume9

       Mountpoint            : I:\

            ---------------- Connection Information ---------------

    Connection Index         : 0x03

    Connection Status        : 0x01 (DeviceConnected)

    Current Config Value     : 0x01

    Device Address           : 0x04

    Is Hub                   : 0x00 (no)

    Number Of Open Pipes     : 0x02 (2)

    Device Bus Speed         : 0x02 (High-Speed)

    Pipe0ScheduleOffset      : 0x00 (0)

    Pipe1ScheduleOffset      : 0x00 (0)

            ------------------ Device Descriptor ------------------

    bLength                  : 0x12 (18 bytes)

    bDescriptorType          : 0x01 (Device Descriptor)

    bcdUSB                   : 0x210 (USB Version 2.10)

    bDeviceClass             : 0x00 (defined by the interface descriptors)

    bDeviceSubClass          : 0x00

    bDeviceProtocol          : 0x00

    bMaxPacketSize0          : 0x40 (64 bytes)

    idVendor                 : 0x0BC2 (Seagate Technology LLC)

    idProduct                : 0x5033

    bcdDevice                : 0x11

    iManufacturer            : 0x01

     Language 0x0409         : "??"

     Language 0x041A         : "??"

    iProduct                 : 0x02

     Language 0x0409         : "FreeAgent GoFlex"

     Language 0x041A         : "FreeAgent GoFlex"

    iSerialNumber            : 0x03

     Language 0x0409         : "NA0BZVPX"

     Language 0x041A         : "NA0BZVPX"

    bNumConfigurations       : 0x01

            -------------- Configuration Descriptor ---------------

    bLength                  : 0x09 (9 bytes)

    bDescriptorType          : 0x02 (Configuration Descriptor)

    wTotalLength             : 0x0020 (32 bytes)

    bNumInterfaces           : 0x01

    bConfigurationValue      : 0x01

    iConfiguration           : 0x00

    bmAttributes             : 0xC0 (Bus Powered, Self Powered)

    MaxPower                 : 0x30 (96 mA)

            ---------------- Interface Descriptor -----------------

    bLength                  : 0x09 (9 bytes)

    bDescriptorType          : 0x04 (Interface Descriptor)

    bInterfaceNumber         : 0x00

    bAlternateSetting        : 0x00

    bNumEndpoints            : 0x02

    bInterfaceClass          : 0x08 (Mass Storage)

    bInterfaceSubClass       : 0x06 (SCSI transparent command set)

    bInterfaceProtocol       : 0x50 (Bulk­Only Transport)

    iInterface               : 0x00

            ----------------- Endpoint Descriptor -----------------

    bLength                  : 0x07 (7 bytes)

    bDescriptorType          : 0x05 (Endpoint Descriptor)

    bEndpointAddress         : 0x02 (Direction=OUT  EndpointID=2)

    bmAttributes             : 0x02 (TransferType=Bulk)

    wMaxPacketSize           : 0x200 (max 512 bytes)

    bInterval                : 0x00 (never NAKs)

            ----------------- Endpoint Descriptor -----------------

    bLength                  : 0x07 (7 bytes)

    bDescriptorType          : 0x05 (Endpoint Descriptor)

    bEndpointAddress         : 0x81 (Direction=IN  EndpointID=1)

    bmAttributes             : 0x02 (TransferType=Bulk)

    wMaxPacketSize           : 0x200 (max 512 bytes)

    bInterval                : 0x00 (never NAKs)

            -------- Binary Object Store (BOS) Descriptor ---------

    bLength                  : 0x05 (5 bytes)

    bDescriptorType          : 0x0F

    wTotalLength             : 0x0016

    bNumDeviceCaps           : 0x02

            ------------- USB 2.0 Extension Descriptor ------------

    bLength                  : 0x07 (7 bytes)

    bDescriptorType          : 0x10

    bDevCapabilityType       : 0x02 (USB 2.0 Extension)

    bmAttributes             : 0x02

      LPMCapable             : 1 (Link Power Management protocol is supported)

      BESLAndAlternateHIRD   : 0 (BESL & Alternate HIRD definitions are not supported)

      BaselineBESLValid      : 0 (not valid)

      DeepBESLValid          : 0 (not valid)

      BaselineBESL           : 0

      DeepBESL               : 0

            ----- SuperSpeed USB Device Capability Descriptor -----

    bLength                  : 0x0A (10 bytes)

    bDescriptorType          : 0x10

    bDevCapabilityType       : 0x03

    bmAttributes             : 0x00

    wSpeedsSupported         : 0x0E (Full-Speed, High-Speed, SuperSpeed)

    bFunctionalitySupport    : 0x01 (lowest speed is 'full-speed')

    bU1DevExitLat            : 0x00   (0 µs)

    wU2DevExitLat            : 0x0000 (0 µs)

    Was this answer helpful?

    0 comments