Windows 8.1 Pro - Windows Update messed up USB 3.0 on laptop!

Anonymous
2014-01-14T01:19:00+00:00

Hello, I have reached the end of the line concerning this issue... Windows 8.1 Pro (x64) and constant problems with USB 3.0! I have an Asus K55A notebook, Intel 7 Series/C216 Chipset, HM76 running Core i3-3110M, Intel HD 4000 iGPU.  Samsung 840 SSD 250 GB, Kingston 8 GB DDR3 (2x 4 GB) 1600 MHz Dual Channel... This is the issue... I noticed slow transfer rates on USB 3.0 ports and MAINLY that in Device Manager that EVERYTHING connected to my only 2.0 port shows ups under USB Root Hub (xHCI) located on Intel USB 3.0 eXtensible Host Controller (100-Microsoft)... Also the Power Management Tab is missing from the Host controller and xHCI Root Hub... Now Asus has a program called Instant On... For fast resume times, long standby and similar hybrid sleep state... When I manually sleep my notebook, after waking up Windows reinstalls USB 3.0 Drivers and uses the Intel Enhanced USB Controller (USB 2.0 Stack) even if devices are connected to 3.0 ports... and the 3.0 Stack stops working and almost always the 3.0 ports stop working all together.... Now if I RESTART my notebook everything stays the same... USB 2.0 port devices are under 3.0 stack and controller... Last month on Update Tuesday WU installed a new 3.0 Host Controller with this driver version... 6.3.9600.16459 and Date... 11/8/2013.... I did a clean UEFI install install of 8.1 and the xHCI drivers are 6.3.9600.46384.... Windows automatically updated the drivers and now my notebook won't auto-sleep.... And if I manually put it in sleep mode, the USB ports don't shut down... Also the Power tab is gone for the 3.0 controller and hub... I uninstalled Instant On and the USB Re-enumeration problem is gone but notebook won't sleep like I said and the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 has NO DEVICES UNDER IT... Even though I have something connected to the 2.0 port.... I ran USB3HWVerifierAnalyzer.exe from MUTT USB Test when sleeping my notebook and a whole bunch of errors for xHCI driver came up... I don't have MDK installed so I can't read the .etl file... But it did mention that Windows had to reset the xHCI Controller, driver or re-enumerate that device.... I checked the Host Controller bandwidth using USB Tree View... and it says that its 56 MB/s... around 480 Mbps my guess.... Also I have noticed that many of the devices under PCI Express Root Complex in their respective power management... S1-S2 are unspecified or unmapped... xHCI being among them... I ran PowerCFG /a and it says that S1-S2 aren't supported by system firmware... S3, Hybris Sleep, Hibernation and Fast Boot are supported though.... I have all the latest drivers installed from the Asus Support Site for my model... but their Windows 8 drivers... Asus hasn't released Windows 8.1 drivers aside from Graphics, Wifi and Bluetooth.... I do have Asus ATK Package installed wich has something to do with the Fn Hot-Keys and ACPI... I have la latest Intel ME 8 firmware and MEI drivers... the OEM Chipset INF also even though it's outdated from 2012... v1021... Some devices in device manager have a (-)IRQ.... Don't know if that's an issue because the Intel 3.0 is among them as well.... Please help me solve this issue!!! ASAP!!!! Thx in advance!!!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

55 answers

Sort by: Most helpful
  1. Anonymous
    2014-04-01T21:03:11+00:00

    J.S.Inigo, 

    Did you solve your problem.Your problem is ours!!!

    Please share your advance with us.... thanks!

    Hey! I sort of solved my problem... Temporarily anyways... I had to "Mod" my UEFI/BIOS thus "Unlocking" it along with many features... Giving me access to more USB settings... I found that the onboard xHCI controller has HS port switching enabled for the 4 HS Ports for said controller... I disabled HS ports 3 & 4 which are the ones the 2.0 port would get enumerated as... Now all is perfect!!! My 2 USB 3.0 ports work fine and the 2.0 port is now correctly enumerated under the EHCI controller... I still fail to see the logic in having an xHCI controller effectively enumerate and control an 2.0 port... Specially when a EHCI controller is also present...

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-04-01T18:04:13+00:00

    J.S.Inigo, 

    Did you solve your problem.Your problem is ours!!!

    Please share your advance with us.... thanks!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-02-10T04:40:06+00:00

    Hi,

    Thank you for the reply.

    The device manufacturer will develop the latest drivers from time to time and for some devices we will have to wait for the latest drivers to be released by the device manufacturer.

    However, if there are USB 3.0 drivers for Win7, then you may install them in Windows 7 compatibility mode on a Windows 8 computer and check the status. Compatibility mode runs the program using settings from a previous version of Windows.

    Make older programs compatible with this version of Windows: http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

    Feel free to post your query here on Windows Forums, we would be happy to assist you.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-02-10T02:31:08+00:00

    Hi,

     

    You may access the computer manufacturer’s website to download and install the latest chipset drivers on the computer and then check the status.

     

    Thank you.

    Hello!

    Actually when i clean installed Win8.1 I immediately installed the latest Chipset drivers from the OEM site even though they're outdated (2012.) I installed Win8.1 on December 31, 2013... And for some reason Windows deleted the Intel® USB 3.0 Host Controller on January 4, 2014 while my notebook was asleep... I since have updated the Chipset INF with a more recent version also from my OEM site... Although its for a compatible notebook model... Asus hasn't released Chipset drivers for Win8.1  or even updated ones for Win8... So i'm at a loss here... Especially as to why Win8.1 doesn't even detect the Asmedia ASM1042 Chip that is on the motherboard!!! And forced a Microsoft Compatible xHCI Host Controller driver... I really can't understand how Windows detects a 2.0 port path to a 3.0 xHCI Root Hub... Also, Asus only released Asmedia USB 3.0 drivers for Win7... None for Win8/8.1... Shouldn't Windows be able to detect the Asmedia Controller?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-02-09T08:54:55+00:00

    Hi,

    You may access the computer manufacturer’s website to download and install the latest chipset drivers on the computer and then check the status.

    Thank you.

    Was this answer helpful?

    0 comments No comments