This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
Marking one or more of the posts in this thread as ANSWER will officially close your thread.
You can post details of your experience as feedback to the revised KB 2862330 -see the facility at the foot of the article.
Hi Susan :(
I followed the links that you provided to Version 2, downloaded, attempted to install, and when the computer restarted automatically the process stalled at 32% as with Version 1 of the update released last October. After about 30 minutes I forced the computer to shut down. When I attempted to boot in safe mode, the computer stalled with a message that installation of the update had failed and the system was reverting. However, this message hung for approx. one hour. I phoned Microsoft Australia and the technician was very helpful, and willing to help me reinstall Windows using my disk. However, he suggested one more attempt to boot in safe mode and it worked! I performed a successful system restore. The technician offered to help me try to reinstall the update again, but I have hidden it as I did back in October upon encountering the same problem and reading this and other forums.
So 'Version 2' is not at all safe for some users! Your quote from the blog appears to have been neglectful, considering all of the problems caused in the past and persisting with the 'Re-offering'! You should not be suggesting unsafe downloads without testing.
Now that my system is well again and the dangerous Microsoft update hidden, I am not willing to be a guinea pig and test fate again with you or other Microsoft representatives! I am just posting here to warn others to keep KB2862330 hidden!
My system: Windows 7 x 64 Home Premium Service Pack 1, fully updated, latest Avast Free, Malwarebytes, Firefox 26, Office 2007, Gigabyte H77 motherboard, nVidia GTX 650 with latest 332.21 drivers, Intel i7 3770k CPU, 16 GB 1600 mHZ DDR3 RAM, 2x1TB Seagate HDDs.
Windows Update is offering KB2862330-V2 to Win7 & Win2008 R2 computers. See the Update FAQ section on this page => http://technet.microsoft.com/en-us/security/bulletin/ms13-081
If the original KB2862330 successfully installed, MS recommends also installing KB2862330-V2.
If the original KB2862330 failed to install or caused problems necessitating it being uninstalled, there's a very good chance that KB2862330-V2 will successfully install and not cause any problems. YMMV, of course.
I quoted it from the blog post. You should see it from Windows update and thus is through the usual windows update. Sorry if I'm not quite following the question?
