KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

Marking one or more of the posts in this thread as ANSWER will officially close your thread.

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  1. Anonymous
    2014-03-10T18:35:36+00:00

    I have seen this too, specifically with SCCM deployed Updates. The only solution I have found is here:

    http://vstepic.blogspot.ca/2013/11/windows-security-update-for-windows-xp.html

    Windows Security Update for Windows XP

    (KB2862330)

    In this case, a colleague of

    mine was complaining that his old XP client pc was installing updates every day

    and was requesting to reboot the machine every day in last 30 days. Fortunately,

    there was a single problematic update KB2862330 that was trying to install every

    day and requesting to reboot the pc every day. According from KB article http://support.microsoft.com/kb/2862330/en-gb there

    are known issues regarding installation of this update. In this case the update

    was installing successfully, requesting for reboot, and after the reboot same

    update was offered as available update for installing in endless loop.

    I

    tried to uninstall and install the update, but it didn't help the

    situation.

    According from KB article Scenario 3, I have disabled all the USB

    Enhanced Host Controllers from device manager before installing the update, and

    enable them after the reboot, but same update was on list for available updates

    for installation again.

    I've decided to check the update log (KB2862330.log)

    for this update, I've found a lot of error events:

    .........................

    SetupVerifyInfFile

    failed with error 0x490 for usbstor.inf of device

    USB\VID_058F&PID_6387\28197C13

    SetupVerifyInfFile failed with error 0x490

    for usbstor.inf of device USB\VID_058F&PID_6387\2RNGA2U1

    SetupVerifyInfFile failed with error 0x490

    for usbstor.inf of device USB\VID_058F&PID_6387\4H5SLQD0

    SetupVerifyInfFile failed with error 0x490

    for usbstor.inf of device USB\VID_058F&PID_6387\5742D984

    .......................

    So, cryptographic

    service was set to run automatically, and I've decided to rebuild the catroot2

    folder. Stopping the Cryptographic service, renaming

    the %systemroot%\System32\Catroot2 into catroot2-old, and restarting the

    Cryptographic service will regenerate new Caroot2 folder.

    Now with

    disabled USB Enhanced Host Controllers, I ran the update KB2862330 again. The

    update log (KB2862330.log) was generating completely different lines. Something

    like :

    ............

    C:\WINDOWS\system32\CatRoot{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem3.CAT

    trusts inf

    c:\windows\inf\oem3.inf of device

    PCI\VEN_8086&DEV_24C2&SUBSYS_00C50E11&REV_01\3&61AAA01&0&E8

    ..............

    After the requested

    rebooted, I've enabled the disabled USB host controllers, and the update was not

    offered as available update for installation again anymore, and was finally

    successfully installed.

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  2. Anonymous
    2013-10-09T06:25:21+00:00

    I disable AVG but no luck.

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  3. Anonymous
    2013-10-09T04:02:45+00:00

    Oh good, I'm not the only one having that problem. With me the patch appears to install, but when I reboot my computer the patch stalls out at 35%. The only thing I can do after it stalls is push the power button and then let the system revert back. This is really getting tiring having Microsoft push out bad updates during their patch cycle.

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