Microsoft Fix It encountered an unexpected problem and cannot continue.

Anonymous
2014-06-18T11:21:06+00:00

I was having trouble with updates. So much so that I was tired of the crashes, hangs, restarts, etc. I re-formatted my drive and reinstalled Windows 7 Professional SP1 64 from my disk. Re-installed all the drivers, programmes, registered with Microsoft and got authenticated. Whoopee! Still wont update. So I decided to run the Fix It but no. Apparently it encounters a user induced break point. During the installation I did not amend or adjust any settings and therefore am innocent I tell you! Ahem, I have searched Microsoft and the internet for a solution but nothing appears to work. Anyone know of a Fix It to Fix a Fix it?  When I run updates (which is why I sought help in the first place) I get error 800B0100 which does not help very much at all. Can't say I am that impressed with Microsoft at the moment but maybe someone there will be able to put that right. I pasted a screen shot of the error below but I bet its not here once I submit.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-07-03T09:50:15+00:00

    Hi Gerry,

    I have uploaded the results when I attempted to run the fix it. I have also discovered that the update agent on my pc is 7.5.7601.17514 dated 21.11 2010 which could be the problem. To update windows update you need to run windows update. I now know what it feels like to be trapped in a vicious circle. I can find no way to get an updated agent so over to you. For the gory details take a butchers at http://1drv.ms/1lsihlz.

    Nigel

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  2. Anonymous
    2014-07-01T17:29:19+00:00

    Nigel

    Please run the Windows Update Troubleshooter:

    http://go.microsoft.com/?linkid=9830262

    All the issues in the CheckSur log relate to the Windows Update Agent If my previous suggestion does not work try the procedure which follows:

    Restart the Windows Update service. To do this, follow these steps:

    a.Press the Windows logo Key+R to open the Run box.

    b.Type services.msc in the Run box, and then press Enter.

    c.Right-click Windows Update in the Services management console, and then click Stop. If you are running Windows XP, right-click Automatic Updates, and then click Stop.

    d.After Windows Update stops, right-click Windows Update, and then click Start. If you are running Windows XP, right-click Automatic Updates, and then click Start.

    Wait for Windows Update to start, and then verify that the Windows Update Agent is updated. For more information about how to check which version of the Windows Update Agent is installed, go to the "How to check which version of the Windows Update Agent is installed" section in this Microsoft Knowledge Base (KB) article

    http://support.microsoft.com/kb/949104/en-us

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  3. Anonymous
    2014-07-01T16:14:08+00:00

    Hi Gerry

    I did indeed. All we need now is a smart ****. Here is the link for the reports you wanted.

    http://1drv.ms/1lsihlz

    Thanks again.

    Nigel

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  4. Anonymous
    2014-07-01T15:29:46+00:00

    Thank you but your intrusion is neither helpful or welcome. Gerry has been working patiently with me for some time and scoring cheap points is not helpful.

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  5. Anonymous
    2014-07-01T14:44:25+00:00

    OK I used the out of date name but the OP knows what was meant!

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