Microsoft Fix It encountered an unexpected problem and cannot continue.

Anonymous
2014-06-18T11:21:06+00:00

I was having trouble with updates. So much so that I was tired of the crashes, hangs, restarts, etc. I re-formatted my drive and reinstalled Windows 7 Professional SP1 64 from my disk. Re-installed all the drivers, programmes, registered with Microsoft and got authenticated. Whoopee! Still wont update. So I decided to run the Fix It but no. Apparently it encounters a user induced break point. During the installation I did not amend or adjust any settings and therefore am innocent I tell you! Ahem, I have searched Microsoft and the internet for a solution but nothing appears to work. Anyone know of a Fix It to Fix a Fix it?  When I run updates (which is why I sought help in the first place) I get error 800B0100 which does not help very much at all. Can't say I am that impressed with Microsoft at the moment but maybe someone there will be able to put that right. I pasted a screen shot of the error below but I bet its not here once I submit.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-07-01T13:29:53+00:00

    Please upload a copy of these logs to your Sky Drive as shared files and post a link here.

    You mean OneDrive :)

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  2. Anonymous
    2014-07-01T12:46:27+00:00

    Nigel

    The problem file. seems to be msvbvm60.dll Version 6.1.7600.16385.

    Download and run the System Update Readiness Tool -64 bit version

     http://www.microsoft.com/en-us/download/details.aspx?id=20858

    The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.log

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

    Please upload a copy of these logs to your Sky Drive as shared files and post a link here.

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  3. Anonymous
    2014-07-01T10:15:13+00:00

    Hi Gerry

    I did all that. I tried all the possible combinations and got exactly the same result. I have two internal drives and an external, it made no difference. I even tried with WinZip but that was the same. I tried connecting an external DVD drive and ran the original disc I bought, same outcome and an iso of the downloaded file, exactly the same. Corrupt files could not be copied. I guess that means that Windows thinks one of my programmes is corrupt and wont copy it to save it ready to re-install after the upgrade. Strange thing is that the report for items that can run in W7 64 is clear? I expect that the only way is a re-install with format but as I tried that and am still having the same problems I am reluctant to go through all that again. If I back up I will be placing potentially corrupt files back in and be right back where we started.

    Is it possible to identify the corrupt files from the SFC report and replace them? That appears to be my only option, other than to learn to live without updates, fix its and eventually Microsoft...........

    If you think there is a way to replace the corrupt files from the original CD let me know. Otherwise I think I have reached the end of the road.

    Thanks again for all your help.

    Nigel

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  4. Anonymous
    2014-06-30T19:39:37+00:00

    Nigel

    The error code is a difficult one to get an interpretation of what it means. Did you extract before you ran setup?

    Using the program (ex: 7-Zip) from step 1, extract the Windows 7 SP1 ISO file to a folder on a partition or HDD other than the current Windows 7 partition. (see screenshot below)

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  5. Anonymous
    2014-06-30T18:30:45+00:00

    Hi Gerry

    I have already been down this route. I tried an upgrade re-install using my Windows 7 Professional 64 bit SP 1 disc bought with hard earned cash from Microsoft. I cot an error message during the file copying stage that some files were corrupt. Error 0x80070241.

    I downloaded the same operating system, Windows 7 Professional 64 bit SP 1 from Digital river, burned a copy onto a DVD at the slowest speed settings and got exactly the same response

    I downloaded Windows 7 Professional 64 bit SP 1 again and placed it on a separate drive to C:. I downloaded 7-zip and unzipped it to exactly the same drive and got exactly the same failure at exactly the same point exactly the same error code 0.x80070241.

    I downloaded another fresh copy of Windows 7 Professional 64 bit SP 1 to another drive and unzipped it to another drive (downloaded to e:\ (different disc) and unzipped to F:\ (same disc) and yes I got the same result at the same point error code 0x80070241.

    I have downloaded to both internal drives. I have used the same drive and I have used the other drive when extracting and the result is exactly the same.

    I looked up the error message on Microsoft's website. Nothing official but a lot of chatter from disgruntled customers.

    So after all this time and messing around I am no further forward. Microsoft really don't give a tinkers toss. I bought Windows 7 Professional 64 bit because I wanted to use my pc. Not so that I could spend all my time trying to get the OS to work properly.

    If I sound ungrateful Gerry then I apologise. It's not your fault, I mam sure you are a very capable and very nice guy. But if Microsoft don't give a toss you are as screwed as I am. Come over to Linux, I'm going the Ubuntu route. I have it running like a dream on another pc with all I need, including Libre office for free.

    Nigel

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