Event ID 20 - WHEA-Logger - AMD Northbridge

Where are the Microsoft MVP's? Where is Microsoft?

Probably the technical problem that caused the worst user anger was the infamous "Windows Genuine Advantage" where users that had perfectly legitimate machines were suddenly being told their copy of Windows was not a genuinely bought copy. What made it worse was that it would start shutting down different parts of Windows the longer you waited to fix it.

There was utter fury on these boards. At that time, at least you had a "presence" of Microsoft on the boards.   /Rant

***************************************

I am having the same problem. Originally, it was sporadically rebooting. Then it got worse, to the point where it would blue screen over and over again. Every time it rebooted it immediately blue screened.

Using a USB stick and the Media Creation Tool, I reinstalled Windows 10. That took care of the blue screens and the rebooting for awhile. Then one day it suddenly rebooted for no reason. Right now its' 8:30pm where I am. It rebooted around 9:30 a.m. this morning and has been on since without reboot. 

I dunno but I wish some at Microsoft (or represented Microsoft) would show some interest in this. My laptop did not do this for a long time. I have a Dell Inspiron 15, 5000 series. I couldn't swear to it but it very well could have been the Creators Update (after the Anniversary edition)  when it started.

I spent a little over an hour the other day with a Dell representative on the phone and he went step-by-step trying different things with me.  At the end of our conversation he said that he was pretty sure that we had eliminated it as a hardware problem..

Exactly one month has passed since I last had this issue; as advised, I disabled Fast Startup and the wild reboot never seemed to occur for some time. Just a few minutes ago, though, after a strange reboot of my notebook, I noticed the WHEA-Logger error appearing again in my Event Viewer.

As I'm definitely not a technician, I'll only try to re-enable Fast Startup, see how it goes for a few days and then disable the option again. It definitely looks like a silly and simplicistic solution, but I will let you know if it has any positive effect.

GC.

hay guys this is what AMD told after I did the dxdiag information after I send it to them below now and let them email you back to let you know if there is a problem showing them ok but also if there might be a BIOS update you might have to do this also !!

Thanks for providing the required details, I have verified the provided Dxdiag report and found the following information:

• Operating System: Windows 10 Pro 64-bit
• Processor: AMD A8-9600
• Card name: AMD Radeon R7 Graphics

As per the provided Dxdiag report I do not see any conflicts.

Please understand that it would be difficult to point at the processor alone for the crashes as it could be caused due to the OS file corruption, BIOS settings incomaptiblity, improper power settings and also due to other system components.

Before enabling fast reboot, you may have to understand its disadvantages:

• Fast Startup can interfere slightly with encrypted disk images
• Systems that don’t support hibernation won’t support Fast Startup either
• When you shut down a computer with Fast Startup enabled, Windows locks down the Windows hard disk.
• Depending on your system, you may not be able to access BIOS/UEFI settings when you shut down a computer with Fast Startup enabled

To narrow down the issue, you may have to perform a CMOS Reset and ensure that you have the latest BIOS installed for your motherboard. If the issue persists, please try performing OS clean installation and check the outcome.

Thanks for contacting AMD.

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

Ganesh

AMD Global Customer Care

Hope this helps you guys out here !!!

Sincerely,

Thomas Campbell

• hay guy do this below now and send it to AMD for AMD and Intel for Intel and let them look at this ok notonyourtintype
• Click on "START" > Click "Run” > Type in "dxdiag" and click "OK" > Click "Save all Information”. Please attach this to the email.

do this then and send the dxdiag to AMD or Intel then ok for both computers to them now

• Click on "START" > Click "Run” > Type in "dxdiag" and click "OK" > Click "Save all Information”. Please attach this to the email.