Event ID 20 - WHEA-Logger - AMD Northbridge

Well there is a reason we are paying a **** load of money to them to get the operating system. There should be some value for money in this. That's why u programmers should do the best to give a better experience for the consumer. If this software was free then hell I wouldn't even bother trying to fix t

his issue

Just tried this. I'll let you know if it works. Thanks.

hay Brendan Wahl.  If AMD can not fix the problem that you should just sell it cheap to someone else maybe but first thing is go find on your system all the conflicts with hardware on your system so you use that to give to AMD then ok and if you do not know how to do this just google search online for the answer ok.  hope this helps you out now

But if the computer replacement is covered under warranty should I just go through with it or not even bother because it likely won't make a difference?

So almost two weeks later and no reboot for me, I'm pretty sure in most cases it's a driver issue of some sort.

For me turning off integrated graphics and preventing windows to update it was the solution. 

Here's a copy of the AMD technician response,including the procedure to fix it, hope that helps:

Thank you for the response and providing dxdiag report.

I reviewed dxdiag report and see that you are using computer equipped with AMD A10-7850K APU with Radeon RX 480 discrete graphics card running on windows 10 (64 bit) operating system.

I found that your R7 integrated graphics is also being detected on your computer. I request you to please disabled the integrated graphics from the BIOS. Please refer the motherboard manual regarding this.

As you mentioned that the issue only persists when you performed the windows update. Then there might be chances that windows also pushing the driver update for your graphics card and overwriting the current driver which result to such issues.

Could you please do me favor and perform the below troubleshooting steps and let me know the issue status?

First, I request you to download and install the Windows Show or Hide updates tool and run it and follow the instructions to hide display driver updates from the list.

https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-windows-10

After preventing windows to install the driver automatically, I request you to please follow the below steps.

• Step 1 – Please use DDU Utility (Display Driver Uninstaller) by launching it in Safe mode and uninstall the previous driver. It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.
• Step 2 – then restart your computer again and enter into the normal windows mode.
• Step 3 - install all the critical and recommended updates from Windows.
• Step 4 – Again restart the computer and then install the 17.12.1 drivers by clicking this below link. Please disconnect the network connection and disable antivirus before running the installer file.

https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Adrenalin-Edition-17.12.1-Release-Notes.aspx

Thanks for contacting AMD.

I can't remember why but I think I didn't do the show/hide update thingn it didn't work since i disabled