Arc Touch Mouse Scroll stops working

Hi All,

TL/DR: The bug is still there after all.

Unfortunately I was wrong. After using this gray mouse for a day, I experienced the bug a few times. It's still there.

I've now owned three Arc Touch, Surface Edition mice. Scrolling stops working on all of them. It's hard to believe that there could be such a widespread defect that could go on for five years across multiple iterations of the mouse.

It's puzzling, because I have a Bluetooth Logitech MX Master mouse that works perfectly. There must be something unique to the Arc Touch mouse that causes scrolling to stop working. The frequency between occurrences of the bug seems to vary greatly, which suggests a subtle problem, be it mechanical, electromagnetic, firmware-related, or driver-related.

I've only ever used this mouse on Surfi, so I don't know what would happen on a non-Surface device. It would be very interesting to see if a drop in scrolling would occur when using it on a Linux machine (if that's even possible).

The Microsoft Store guys are clueless. Every once in a while I encounter one who believes that since he personally hasn't experienced it or heard of it, it the bug must not exist.

How does Microsoft get away with this?

Steve

Hi All,

I bought my original (black) Arc Touch Mouse, Surface Edition in the fall of 2014. A while later, I got Surface Support to send me a replacement due to the widespread bug of the scroll strip failing and forcing you to close and open the mouse again at frequent intervals to get it working again. Unfortunately, the replacement mouse had the same problem.

A few months ago, I went to the Microsoft Store in St. Louis and bought a new one, figuring that either this third one would work or I could always return it. It was a black one, and it, too, had the bug, so I quickly returned it.

Finally, today, I went into the same store for a minor, unrelated problem, and mentioned my experiences with the mouse. I had thought that they only have a one-year warranty, but one fellow there told me that the warranty was honored for three years. Anyway, they swapped my mouse out for a new gray one.

One of the guys at the store said that at some point within the past year, Microsoft had transitioned from the black to the gray mice. I've been using the gray one for about an hour now with no problems. I have no idea if this will continue, or the bug will reassert itself, but so far, so good.

I just wanted to share a potentially good bit of news in this thread going back five years! You may want to try going to a Microsoft Store and asking for a gray replacement for your misbehaving mouse.

Regarding the innumerable Surface bugs, I thought that you might find this post very, very interesting:

https://www.reddit.com/r/Surface/comments/5gfrvo/why\_im\_leaving\_surface\_for\_now/

Good Luck,

Steve

Same problem here, years later, on a brand new Surface Pro 4 with a brand new Arc Touch Surface Edition. Guess MS hardware working with other MS hardware runnins MS software isn't a high priority for MS...

I actually logged a comment in this thread a couple of years ago, so get all the new comment updates.  At the time it was the Wireless Atc Touch Mouse, and yeah that thing was flaky as.  However recently I've purchased 2 Surface Edition Bluetooth Arc Touch mice, one for myself and the other for someone else.  We use them with a Surface Pro 4, and a Surface Book, and thus far, both have been flawless.

So maybe there is something with these SE edition mice with the Bluetooth 4 enabled computers.

After you use the mice long enough, you'll see that zero of the eight mice will work. We know this from a great deal of prior experience. See earlier messages in this thread.

Also, even if setting haptic feedback to level 1 did solve scrolling--and let me be clear: it doesn't--this would still be a defect. What's the point of having multiple levels if only one worked?

Furthermore, your proposed solution of preventing the mouse from entering a low-power state would kill the mouse's battery life. This isn't how any other mouse on the market works.

This is a defective mouse design, and Microsoft's customers have been ripped off.

Steve