Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-11-16T12:57:13+00:00

    We have 8 Arc mouses for our company and that solutions works fine for us.

    The connection with the mouse dont drop anymore.

    The scroll works fine for us, the feedback is not perfect, but good enough.

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  2. Anonymous
    2016-11-16T12:47:26+00:00

    No, this isn't a solution. It doesn't work. You're experiencing a placebo effect.

    Steve

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  3. Anonymous
    2016-11-16T12:40:49+00:00

    Solution for not working scroll wheel on the Arc mouse:

    • Download the Arc Thouch app from the Windows store.
    • Open the app.- Set the vibration/sound option off (or set the option to '1')

    Solution to the loss of the connection with the mouse:

    • Open device manager.

    - Expand the section****Mice and Other Pointing Devices.

    • Right click on HID-mouse
    • Choose properties
    • Open tab ener gy manager
    • Be sure that this option is disabled: "Allow the computer to turn off this device to save power"

    I hope this will work for you guys.

    Sorry for my bad english :)

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  4. Anonymous
    2016-11-11T07:55:00+00:00

    Hi Hannah,

    Unfortunately this doesn't work. I think you got temporarily lucky, but the bug will be back sooner rather than later. :(

    Steve

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  5. Anonymous
    2016-11-02T04:56:44+00:00

    After hours of searching through this forum and trying every single option, I finally search specifically for troubleshooting for my specific mouse, a Microsoft WM615 Bluetooth mouse. The microsoft website provided me with instructions as follows:

    Touch Wheel or Gestures Non-Functional

    1. Click the start button or search charm, then type "Device Manager".
    2. Select Device Manager from the search results.
    3. Expand the section Mice and Other Pointing Devices.
    4. Right Click on the WM615 icon and select Properties.
    5. Uncheck the option for Enable Gestures.

    While I didn't follow these exact instructions, instead I disabled the mouse entirely and then enabled it again, this solved my problem.

    Other troubleshooting issues can be found at this url: http://www.dell.com/support/article/us/en/04/SLN295435#Touch-Wheel-or-Gestures-Non-Functional

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