Warner Music CD's sound is distorted on Dell Windows 7 computer

I've also been having the same problem with two Warner Bros CDs, it's driving me crazy. Have a brand new HP Pavillion PC and am running Windows 7.

Hi everyone,

It's now been over a week since I sent my query via the Dell Tech Support form and I haven't heard back from them so far. I'm about to use my reference number and email them with a reminder noting that the problem is still apparent etc. I just checked one of the other threads about this issue where another user has replied and mentions a lack of success with Dell Tech Support:

"I've had a fair bit of contact with Dell Tech Support about this and haven't got anywhere I'm afraid. Despite me being very clear about the issue and informing them that others have exactly the same problem they keep telling me I've probably just scratched my cds. Not very helpful!

I've also just tried playing the album while my laptop is running Ubuntu rather than Windows 7 but unfortunately have exactly the same problem. "

Link to post on original thread

So I have now emiled Dell enquiring about my pending issue request, however after reading the post above I have taken into consideration the fact that I may receive a similar reply. I think we may be more likely to achieve succes with a greater number of queries, so I thought I'd suggest this for those of us experiencing this issue with Dell hardware; if any of you guys have the time, why not take a few minutes to fill in the Tech Support email form, briefly explaining the problem you have and highlighting the fact that a number of other users are experiencing this issue. I think it might help.

So if anyone wants to give it a try, please find below the summary which I put in the form (in case anyone prefers to use this and save themselves some time for typing it out or articulating the problem) and the links to the US and Europe/UK Dell tech support forms (if any Dell users experiencing this are outside of those areas you can use the same link, then simply change the country displayed toward the top left of the page, then select contact at the bottom of the page then Tech Support>Email). You may need your service tag to hand although I think it can be generated by filling in your details. Hopefully if we bug them enough we'll finally be able to resolve this issue. Good Luck.

"The audio from certain CDs is coming through distorted in playback, after ripping  files to the PC and transferring the ripped files to my iPod. It is constant as opposed to intermittent & occurs with all media players I have tried. It only occurs with certain remastered CDs. I was unable to use the send system info option with this info.The problem has occurred since I first got the system before any changes were madeI have tried running a troubleshooter, driver updates say the drivers are up to date, I have tried resetting all audio settings and have posted the problem on support forums where several other users are experiencing the same issue.I have confirmed the discs work fine on other systems, I have disabled other audio hardwareI ran dell diagnostics and no errors were found. "

Dell Tech Support Europe/UK

Dell Tech Support US

I just tried a suggested work around posted by a Dell support technician on the following thread which also concerns this issue.

http://en.community.dell.com/support-forums/laptop/f/3517/t/19329555.aspx

Again I had no success but it may be worth a try. I replied to inform the Dell supoprt technician so might be worth keeping an eye on the above thread too.

I've also got this exact same problem with playing Warner CDs on a brand new Dell 1764 laptop that also has the TTST Corp T633Cdrive.

Thanks for pursuing this, FST - I'm watching this space with baited breath.