Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

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  1. Anonymous
    2010-05-02T12:53:56+00:00

    I have a TTST Corp T633C drive too. At this point I suspect the issue may be related to the drive's firmware. I have a region free media player which I used to play imported Region 1 DVDs on my desktop PC, however when I tried to do this using the software on my laptop it did not work. After a little research I found that this was likely to be due to the Drive's firmware. Seems possible that this is a similar issue.

    I mentioned previously I would post any updates I received; a few solutions have been offered on the thread I origianlly posted. None of the suggested solutions have worked for me but maybe others will have better luck. I have pasted the suggestions and a link to the thread below.

    "Hello FlyingSaucerTerror,

    Thank you for visiting the Microsoft Answers Site.

    As the issue occurs with only certain CDs and with more than one media player, for playback using Windows Media Player you may try optimizing the bass, stereo, and other audio effects by turning on or adjusting the SRS WOW Effects in Windows Media Player.

    To do this, please see the link below:

    Change bass, stereo, and other audio effects in Windows Media Player

    Also, you may verify that Windows is up to date and you may also try contacting the PC manufacturer directly for an audio driver update for your specific computer model by clicking the link below:

    http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_us?c=us&l=en&s=gen

    You may also view the link below provided by the PC manufacturer:

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=723E16D6D39F3C29E040AE0AB6E11FE9

    Thank you,

    Mary

    Microsoft Answers Support Engineer "

    Link to the thread:

    http://social.answers.microsoft.com/Forums/en-US/w7music/thread/f71f9442-590a-4a95-9862-8f7dcd8d1249/

    After running the Dell diagnostic tests and finding no issues, I contacted dell customer support and I am currently awaiting a reply. I'll post the response up here when I receive it.

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  2. Anonymous
    2010-04-30T16:53:26+00:00

    hi is your drive a tsst corp ts-t633c because i have the same problem with warner cds

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  3. Anonymous
    2010-04-30T16:05:49+00:00

    hi yep i have a dell 1555 with the same drive as yours all warner bros and ____ companies cds are distorted

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  4. Anonymous
    2010-04-30T15:48:45+00:00

    Hi,

    I have this same problem with "St. Elsewhere" by Gnarls Barkley (another WB album). I'm using a Samsung R519. Oddly though my mum also has the same laptop and the cd will run fine on hers. A look at my device manager tells me that my cd drive is a "TSSTcorp CDDVDW TS-L633C" and my mum's is a "TSSTcorp CDDVDW TS-L633B.

    I have tried to update the driver for my cd drive but windows tells me I've already got the most up to date one. I'm at a loss. Does anyone have any ideas? The people above who share my problem,  is your disc drive the same as mine?

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