Windows 7 random restarts

Anonymous
2010-06-16T01:49:47+00:00

I was getting random restarts  - about 2 a day.  It was happening at any time whether the comp was 'in use' or not.

No power saving/sleep/hibernate options are ticked.

I followed the advice given by mods for previous posts ie:

'If the above steps fail, I would suggest you to try disabling Automatic restart the following steps. To disable Automatic restart, follow the steps below: 1. Click on Start 2. Right click on Computer 3. Click on Change Settings 4. Click on Advanced 5. Click on Settings 6. Uncheck Automatically Restart 7. Click on OK and restart the computer.'

And hey presto no more random restarts, or more importantly - no errors were reported in event viewer.

Is the automatic restart utility in Win 7 a bit too sensitive?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-06-16T02:24:13+00:00

Yes would not hurt to check with it on again. Also run those utilities now just to see

if anything is shown. BTW remember if you run DiskCleanUp and many cleanup

utilities the Error and minidump files can be deleted - some of those cleanup programs

can be set to run at startup or automatically which means even if there are errors

to be reviewed they get deleted before you see them.

Remember even though the temps you can read seem ok the heat sensors can be

set too slow or miss-fire. Added the video card or other device can cause reboots

from over-heating. Without careful observation heat related issues can be difficult

to detect and fix. Added this does not mean there is a heat issue, just something to

keep eyes on.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  1. Anonymous
    2010-06-17T03:52:22+00:00

    Ok, problem has returned with Auto restart selected

    file:///C:/Windows/Minidump/061610-31590-01.dmp

    file:///C:/Windows/Minidump/061710-22214-01.dmp

    be grateful for help please let me know how to send/post required info.

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  2. Anonymous
    2010-06-16T11:37:38+00:00

    Curious - any files in c:\windows\minidump?

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  3. Anonymous
    2010-06-16T02:15:51+00:00

    The case is an Antec 1200, three fans at the front, two at the rear and a 20mm one on the top, all are set to high speed when gaming, all the filters are clean.

    Resting temps ivo CPU 42, MB 28, Radeon HD5970 42, when gaming - CPU <50, MB ~32, GPU <65.

    Not convinced heat is the issue.

    Thanks for the links to the software, will try them if the problem returns.

    Would you suggest turning the auto restart back on to see if the problem returns?

    Thanks for the prompt reply

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  4. Anonymous
    2010-06-16T02:06:57+00:00

    Hi,

    Just checking that would surely be an unusual fix as it should be totally nuetral to any issue

    that caused a restart.

    Heat is always a big concern for sudden reboots. Make sure the vents are clean and add a

    small fan blowing into the intakes to check for heat issues when they are suspected.

    ==========================================================

    Keep these handy to check possible error messages if these return.

    Check with these utilities to see if any information can be gathered :

    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView - Free - scans all your minidump files created during 'blue screen of death' crashes,

    and displays the information about all crashes in one table.

    http://www.nirsoft.net/utils/blue\_screen\_view.html

    MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so of the

    time of the BSOD to provide more information as to possible cause - see TIP)

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

    set it to a bit before and after the time of the BSOD.

    http://www.nirsoft.net/utils/my\_event\_viewer.html

    AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details of all

    application crashes occurred in your system. The crashes information is extracted from the .wer

    files created by the Windows Error Reporting (WER) component of the operating system every

    time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to

    text/csv/html/xml file.

    http://www.nirsoft.net/utils/app\_crash\_view.html

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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