Windows 7 random restarts

Anonymous
2010-06-16T01:49:47+00:00

I was getting random restarts  - about 2 a day.  It was happening at any time whether the comp was 'in use' or not.

No power saving/sleep/hibernate options are ticked.

I followed the advice given by mods for previous posts ie:

'If the above steps fail, I would suggest you to try disabling Automatic restart the following steps. To disable Automatic restart, follow the steps below: 1. Click on Start 2. Right click on Computer 3. Click on Change Settings 4. Click on Advanced 5. Click on Settings 6. Uncheck Automatically Restart 7. Click on OK and restart the computer.'

And hey presto no more random restarts, or more importantly - no errors were reported in event viewer.

Is the automatic restart utility in Win 7 a bit too sensitive?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-06-16T02:24:13+00:00

Yes would not hurt to check with it on again. Also run those utilities now just to see

if anything is shown. BTW remember if you run DiskCleanUp and many cleanup

utilities the Error and minidump files can be deleted - some of those cleanup programs

can be set to run at startup or automatically which means even if there are errors

to be reviewed they get deleted before you see them.

Remember even though the temps you can read seem ok the heat sensors can be

set too slow or miss-fire. Added the video card or other device can cause reboots

from over-heating. Without careful observation heat related issues can be difficult

to detect and fix. Added this does not mean there is a heat issue, just something to

keep eyes on.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  1. Anonymous
    2010-06-17T12:48:54+00:00

    http://cid-0d5b88e636ce1d6f.office.live.com/browse.aspx/New%20folder?uc=2&nl=1

    2 minidump files provided, really appreciate the help, I built the system about 6 weeks ago, the problem has only been happening for a couple of weeks.  Have unchecked the auto restart feature and am still waiting for my first BSOD rather than an auto reset.

    Motherboard is ASUS p6x58 Deluxe, CPU i7 960, 6GB G.SKILL Trident Ram, all compatible (Checked on Mobo website, Intel i7 site and G.SKILL before purchase.)

    Hope it is hardware, it's all still under warranty!!

    Will remove everything tomorrow and reseat all connections, thanks for the help guys.

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  2. Anonymous
    2010-06-17T10:38:28+00:00

    Bugcheck 0x124 is WHEA_UNCORRECTABLE_ERROR. "This bug check indicates that a fatal hardware error has occurred." This is commonly associated with a faulty processor or motherboard.  Please upload the dumps to your SkyDrive and provide a link ( the previous links do not work ).  See this for details on using SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    Things you can try, to see if they may help... Ensure that the system has adequate cooling and ventilation. Test RAM, reseat RAM and the processor if you can.  If the BIOS is the latest, consider reverting to a previous version and see if that helps. If not, install the latest BIOS. Also double-check BIOS settings; perhaps, note current settings, reset the BIOS defaults, and then adjust those settings you know are necessary to adjust.  Double-check voltage, etc. and ensure/verify CPU compatibility with the motherboard.

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  3. Anonymous
    2010-06-17T05:41:16+00:00

    Possibly graphics related though for a PC I would remove ALL power and then reseat all cards,

    memory, and cables (both ends) - actually remove and replace - do not just snug. Be sure

    check vents and fans.

    Refer to the troubleshooter as its best not to jump around when trying to solve a tough problem

    such as this one. Remember it well could be hardware.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  4. Anonymous
    2010-06-17T05:26:12+00:00

    6gb G.SKILL memory  checked OK with windows diagnostic.

    Crash mainly happens when gaming ergo more likely to be Graphics associated?

    Found a new driver on HIS site (HD5970), will install and post tomorrow.

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