Windows 7 random restarts

Anonymous

I was getting random restarts - about 2 a day. It was happening at any time whether the comp was 'in use' or not.

No power saving/sleep/hibernate options are ticked.

I followed the advice given by mods for previous posts ie:

'If the above steps fail, I would suggest you to try disabling Automatic restart the following steps. To disable Automatic restart, follow the steps below: 1. Click on Start 2. Right click on Computer 3. Click on Change Settings 4. Click on Advanced 5. Click on Settings 6. Uncheck Automatically Restart 7. Click on OK and restart the computer.'

And hey presto no more random restarts, or more importantly - no errors were reported in event viewer.

Is the automatic restart utility in Win 7 a bit too sensitive?

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Anonymous

Yes would not hurt to check with it on again. Also run those utilities now just to see

if anything is shown. BTW remember if you run DiskCleanUp and many cleanup

utilities the Error and minidump files can be deleted - some of those cleanup programs

can be set to run at startup or automatically which means even if there are errors

to be reviewed they get deleted before you see them.

Remember even though the temps you can read seem ok the heat sensors can be

set too slow or miss-fire. Added the video card or other device can cause reboots

from over-heating. Without careful observation heat related issues can be difficult

to detect and fix. Added this does not mean there is a heat issue, just something to

keep eyes on.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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40 additional answers

Anonymous

2010-06-17T22:46:52+00:00

Only extra thing I've got running is the sound card, everything else is needed.(no onboard graphics.)
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Anonymous

2010-06-17T22:45:39+00:00

Memory was running under XMP at 2006, now on auto at 1066.

BIOS flashed to latest.

CHIPSET drivers updated.

SYMANTEC - Norton Internet Security 2009 running.
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Anonymous

2010-06-17T19:24:40+00:00

Hi,

Another thing you can do is remove all possible hardware and see if the basic system still has

the error. Motherboard and processor are the most likely suspects. Ditch the Symatec/Norton

by using the Norton Removal Tool.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
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Anonymous

2010-06-17T16:04:22+00:00

The dumps indicate failure X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV - a fatal machine check exception due to a Micro-Architectural Error. The specific error seems to escape classification (referenced as "Internal unclassified").

That suggests a hardware problem, but a few additional things may be worth checking...

Are you overclocking anything? If so, stop. Consider checking for an update to theIntel Matrix Storage Manager (iaStor.sys) - the one on your system is from 6/4/2009, before Win7 RTM'd. Also, you have a Symantec file on your system - SYMEFA64.SYS -from 6/23/2009 (also pre-Win7 RTM). Also - check for BIOS updates as described previously. Any idea how that one stray Symantec driver was loaded? Check into it...
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