Surface Pro 3 Type Cover Not Working, In BIOS/UEFI or Windows 10 after 1803 Update

For me it is a 10 hour drive to the nearest store and while I do like driving I'm not going to do a 10 hour drive there and back. Like you,I finally got to tier 3. Interesting response - product out of warranty. I also received an email from tier 2 support advising that if I take the touch key cover back to the store they will give me a price for a trade in.  Novel.  When I spoke with the store the reason I was phoning was to get their ABN (Australian Business Number) and registered office address in Australia. What was interesting is that the staff member point blank refused to give it. (I think that is illegal).

Anyway now I think I have received enough information and lack of assistance to report the problem to consumer affairs and/or our small claims court VCAT - Victorian Civil and Administrative Tribunal.

I had already tested my key board and computer in a retail store before I contacted Microsoft. And, yes, both pieces of equipment worked independently with the devices in the retail store.

cheers

OK, so there may be commonality between your consumer laws and the UKs.

1. I wrote a formal complaint to MS in the UK and sent it to the legal department; I quoted section 46 of the consumer act 2015, using the fact that software updates cannot degrade the capability.
2. The tier 3 team in the USA contacted me and tried taking event logs etc. but failed to fix it.
3. I took my machine to Wales (3 hr drive) and then made a video and took pictures of my "not so broken" type cover working on another Machine and a good one not working on my Tablet.
4. I have shown these to MS, who with typical arrogance failed to do anything.

I will let you know when I have completed the definitive test, which if I am correct will show that Windows 10 is defective, but first I must do the test.

If you can see Surface Type cover after Settings > Devices > Related Settings (click on Devices & Printers) > then you do not have the same problem. The real problem is that the Tablet cannot see a working type cover, MS know about it and cannot or will not fix it.

But I am working on a legal solution that will help many of you.

Hi there IainRoninson1, Yes, thanks for your reply. I had already figured that, which is why I mentioned Australian Consumer Affairs in an earlier post because a product sold in Australia needs to be fit for use and obviously the windows 10 product isn't.  However if I were to make a complaint via the ACCC I need to follow any recommended instructions from the manufacturer to try to resolve the problem first. In Australia Microsoft has only one store so, as I am 600 miles away it has not been possible to demonstrate that both items (computer and touch cover) work perfectly with other devices. A few days ago I phoned the physical store and they said they would escalate the issue, if I didn't "threaten". I have no intention of threatening, but I will take action either way as I consider Window 10 is not only a "product not fit for use" but theft if left unresolved because it make other devices unusable. Will your follow up action have global or just country specific ramifications? Cheers

Barb, it was because if your comments to me, i.e. purchase a Bluetooth keyboard from Amazon, and others such as this that I have decided to take this matter to the Australian Consumer and Competition Commission and if necessary through our local court system. at this stage doing everything Microsoft is requesting me to do. Even though the product is out of warranty this issue amounts to theft by ensuring a replacement part is purchased, ergo BarryO'S who now has two Surface Type Covers.