Surface Pro 3 Type Cover Not Working, In BIOS/UEFI or Windows 10 after 1803 Update

Anonymous
2018-06-27T15:11:46+00:00

My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.

I have disconnected and reconnected dozens of times.  

I have cleaned my connectors on both the Surface Pro and the Keyboard unit.

I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.

I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.

I registered my device with Microsoft to of course be told it is Out of Warranty.

I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website.  This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.

Any suggestions you have would be greatly appreciated.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-03-20T20:06:39+00:00

    Sadly it does not always work, but my video of my type-cover working on another device has caught their attention.

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  2. Anonymous
    2019-03-18T12:17:54+00:00

    Here is what I have done.

    I found a friend with a Surface pro type cover and set both machines up with the Device Manager display and then swapped the type covers over, this demonstrated that my device cover works on another machine and that the other type cover did not work on mine.  I made a video of the activity and have sent it to MS support; I expect to receive a new device soon, feel free to do the same and even share your video.

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  3. Anonymous
    2019-03-08T16:35:49+00:00

    Hi Friends

    I was also facing same issue & tries no of things to make type cover work on my SP4.

    Finally i go solution.

    1. download the surface revery image. 

    https://support.microsoft.com/en-in/help/4023512/surface-creating-and-using-a-usb-recovery-drive.

    1. then create bootable USB

    https://www.windowscentral.com/how-recovery-surface-laptop-and-reinstall-windows-10-s.

    1. Boot Power - Volume in recovery mode. follow the instructions.

    https://www.windowscentral.com/how-recovery-surface-laptop-and-reinstall-windows-10-s.

    Complete the windows setup & connect your type cover. It;s working.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-04T17:01:46+00:00

    >And then you can manually install whatever you want by accessing the firmware folder and right click install the .info files.

    So without any hacking or modification, please confirm you were able to install

    the older firmware, overwriting the newer firmware, AND this restored type cover

    functionality? (It sounds like that this really did not work.)

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  5. Anonymous
    2019-03-04T16:14:24+00:00

    You can download the "Firmware Update Tool" from here.

    As indicated from the instructions, they won't allow you to install an older version.

    [quote]

    Notes

    • Firmware updates can’t be uninstalled or reverted to an earlier version.

    [/quote]

    The Firmware Update Tool is not too interesting. It's something that will add an item "Microsoft Surface Firmware" in your device manager that'll allow you to update firmware. And the way to update is to copy the package to somewhere in EFI partition of your motherboard, then set a special flag in boot loader to tell it to invoke firmware update function in UEFI on the next boot.

    So to enable firmware downgrade, you'll need to compile a version of firmware that have greater version and removes firmware version check on update. Then install it and use it to load the lower version you want to install.

    EDIT:  The TPM update is not it. And seems none of the files here are the firmware package.  Will need to find it elsewhere.

    EDIT2: That's it. You can find the firmware collection from the Microsoft Update Catalog.

    https://www.catalog.update.microsoft.com/Search.aspx?q=surface%20pro%203%20firmware

    The way I used is this:

    https://digitalmediaphile.com/index.php/2014/07/09/how-to-manually-install-the-july-surface-pro-3-firmware-updates/?fbclid=IwAR3z0xa-7ngmrimR19rQQq-WY4Va4NL5-Pc3rRKuzviJ3hr-CEpejfTuMOk

    and you can download the packages from this website:

    https://drivers.softpedia.com/get/Tablets/Microsoft/Microsoft-Surface-Pro-3-Tablet-Firmware-Driver-June-6-2017-for-Windows-10.shtml?fbclid=IwAR0nmjuuMxRReaDUo_uB2Kt7XgxZnpFhUw4UNJA4On47ojl_OGfUX-gXnqc

    And then you can manually install whatever you want by accessing the firmware folder and right click install the .info files.

    Anyhow, as I said it seemed that the firmware was indeed being installed, since I could see a lower version in the bios screen while fully restoring my Surface.

    I was never able to achieve the typewriter revieve using the flat battery method they mentioned above.. I let it run completely flat twice, and also let it flat for 3 days in total. But it was never revived.

    I am also thinking that this is Microsoft way of saying "f*** off" go buy newer product. Its been like these for few months and they haven't fixed something seemingly sooooo easy..

    So prob was intentionally the same apple reduces CPU speed on their products to make you re-invest in their RnD.

    If we can find. Never the less unless we find a proper flasher for the bios (similar to what most PCs have) we are out of luck.

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