Surface Pro 3 Type Cover Not Working, In BIOS/UEFI or Windows 10 after 1803 Update

Anonymous
2018-06-27T15:11:46+00:00

My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.

I have disconnected and reconnected dozens of times.  

I have cleaned my connectors on both the Surface Pro and the Keyboard unit.

I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.

I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.

I registered my device with Microsoft to of course be told it is Out of Warranty.

I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website.  This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.

Any suggestions you have would be greatly appreciated.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-02-17T00:10:35+00:00

    I have a surface pro 4.

    I had various devices missing in device manager and couldn't install the latest drivers. Also, I was unable to use my surface keyboard or the usb input. I tried various techniques to clean the connection between the surface keyboard, ordered a Bluetooth keyboard, reset the computer by wiping everything, and tried pretty much every solution I could find. Nothing worked. I believe my devices stopped working after a firmware update, and read that there was no way to revert back to my original version of windows, or the original firmware version.

    So I ordered a usb flash drive (32gb) and followed the following instructions to boot windows from a recovery drive using a recovery image (the one that came pre-installed with my machine before all of the windows updates screwed everything up).

    I went here to find the right recovery image - use serial number on the back of your surface:

    https://support.microsoft.com/en-us/surfacerecoveryimage

    Follow these instructions after you have the recovery zip file:

    https://www.windowscentral.com/how-recovery-surface-laptop-and-reinstall-windows-10-s

    After reinstalling the recovery image my surface keyboard, usb, bluetooth, and everything works again.

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  2. Anonymous
    2019-02-06T22:02:34+00:00

    Well, I’d went to Microsoft store last Monday to inquire about mine SP3. They acted as if they had no idea about the problem and made several atempts to solve it. The technician even disdain about this forum’s post about it! 

    He then said I must leave the SP3 for repair and it will take two days to get a diagnosis. His guess was it might be a hardware issue. I left it there then around 4pm.

    On the next morning an email

    arrived saying my SP3 had a hardware issue and that my warranty was expired. But I could ever get a bluetooth keyboard!

    Not needed to say the tape cover worked at another SP (in store tested) and that the tablet functions as ever (but the tape cover). 

    The manager offered a 10% family and friends discount to buy a new one.

    Any chance to make a group to suit them?!

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  3. Anonymous
    2019-01-25T15:24:37+00:00

    looks like im just another poor sap end user with more trust that Microsoft will fix the issue than I should have.  It would be nice to see a person in the ranks of Microsoft jus tell us they are working on fix but I guess the old head in the sand approach still works best.

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  4. Anonymous
    2019-01-11T21:09:40+00:00

    Ugh. I went with a clean usb window reimaging as suggested by MS tech on phone. She said that is guaranteed to work. I then mined the windows updates until all latest installed including the above referenced ones. Still no type cover response and still no filter driver unless battery is fully exhausted then will install keyboard and it works for a short period  then totally dies again

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  5. Anonymous
    2019-01-09T13:19:20+00:00

    *update* 

    SP3 reboot itself to install updates just now. After the reboot , I'm now typing this using my typecover again ! Surface Type Cover Filter also now appears in device manager 

    Windows update history shows below were installed today, hope some others in this thread have the same experience as me .

    https://support.microsoft.com/en-us/help/4480979/update-for-adobe-flash-player

    https://support.microsoft.com/en-us/help/4480056/january-8-2018-kb4480056

    https://support.microsoft.com/en-us/help/4480116/windows-10-update-kb4480116

    https://www.microsoft.com/en-us/wdsi/definitions

    https://support.microsoft.com/en-us/help/890830/remove-specific-prevalent-malware-with-windows-malicious-software-remo

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