Surface Pro 3 Type Cover Not Working, In BIOS/UEFI or Windows 10 after 1803 Update

Hi James

I have had the exact same problem with my SP3 over the last week.  Updated using the latest firmware and because of that the type cover is no longer working.

Have tested different type covers from other SP3 and SP2017 on the non working SP3 with the same result yet they work flawlessly on their own machines.  The type cover from the faulty SP3 works flawlessly on the other two Surfaces.

Have over the last few (sleepless) nights:

Reinstalled with different versions of Win10 (1709, 1803)

Disabled and reenabled drivers in device manager

Tried the 2 button reset (Volume up and power button)

checked for updates

Downloaded and ran (twice) the diagnostic tool

Created recovery image from MS website which installs 1511 for it to then update itself.

I was on the telephone yesterday with a MS Surface support technician who ran me back through the bottom four of the above methods to no avail.

I was then told my only recourse to get a working machine was to buy a new one for around $500 (why dollars? I live in the UK!) which works out to around 600 UK pounds!  I have to pay for MS breaking my computer!  Now that's a business plan!

This problem was caused by the latest firmware Bugs that MS pushed out to everyone and they should be fixing it.  They have already acknowledged that they bungled the SP4 update (see Surface Pro 4 - broken after 26th July update) and will be fixing it.  

Will MS be issuing a fix for their botched SP3 firmware update too?  The problem is not with Windows.  It is with the Firmware/EUFI.  How do I know this?  because the keyboard does not work when booting into the EUFI setup whereas on a working SP3 it does.  

MS needs to fix this as they broke it.  I do not want to be told its "tough luck" and "You'll have to go buy a new one" by the MS support technician!

Guess what?

This update broke my Surface Pro 3 so hard that no type cover works anymore (had a spare one from a previous Surface model.

I live in a country where the Surface isn't even sold officially, so I'm out of support options because of a software issue caused solely by Microsoft.

Unfortunately I'll have to file a small claims lawsuit, since that'll be the only way to get Microsoft's attention over here.

I have been looking into this for years and conclude that Microsoft KNOW about the problem ( I and many others have told them) but Microsoft have no interest in fixing it. I have already started buys products with different software and will never need to buy Microsoft again. This what all consumers should do when a monopolistic company becomes deaf to customer issues.

Hi all

Here below the steps to follow to fix the problem with Surface Cover Type after an update ;

Settings > Devices > Related Settings (click on Devices & Printers) > Double click on Surface Type Cover > Hardware > Select Wacom Device (to update its driver) > Click on Properties > Change properties > Drivers > Update Driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer > (Standard) USB Input Device > Next > Ok > Ok and it's done

It worked for me, I wish it will be the same for you. If more help needed I can make a video tutorial

All the best

Aziz

Exactly the same problem for me. Keyboard borked after update. Had done nothing with surface, it had sat on a shelf unused, so def nothing I did. Now doesn't broken. Thanks MS.