Surface Pro 3 Type Cover Not Working, In BIOS/UEFI or Windows 10 after 1803 Update

Anonymous
2018-06-27T15:11:46+00:00

My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.

I have disconnected and reconnected dozens of times.  

I have cleaned my connectors on both the Surface Pro and the Keyboard unit.

I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.

I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.

I registered my device with Microsoft to of course be told it is Out of Warranty.

I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website.  This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.

Any suggestions you have would be greatly appreciated.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-05-16T12:00:56+00:00

    Hi all

    Here below the steps to follow to fix the problem with Surface Cover Type after an update ;

    Settings > Devices > Related Settings (click on Devices & Printers) > Double click on Surface Type Cover > Hardware > Select Wacom Device (to update its driver) > Click on Properties > Change properties > Drivers > Update Driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer > (Standard) USB Input Device > Next > Ok > Ok and it's done

    It worked for me, I wish it will be the same for you. If more help needed I can make a video tutorial

    All the best

    Aziz

    Hi there Aziz,

    thanks for the advice.  Didn't work.  The type cover device isn't showing in devices - so the instructions you provided don't work for me. Even if I refresh, the device isn't showing.   I can see the drivers in the the Windows Driver Store, and I can see the original driver files from the year 2015 and the updated files when the system failed in April. I can also see the Windows Surface Cover Telemetry device error on the 15th April 2019 after the windows update.  I've sent the error log to Microsoft but still

    • 3rd week, waiting on an answer.  But, I don't know enough about modern windows to mess around with the files or the registry to try to over write the drivers.

    cheers trish

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  2. Anonymous
    2019-03-01T14:20:36+00:00

    The type cover keyboard of my Surface Pro 3 does not work with the latest Windows 10 operating system version provided so far, not even after deleting of all other software and re-installation of the system. I am expecting that a new functioning Windows 10 version shall be available very soon. This Windows 10 specific bug has been known and neglected just for too long time now. The solution is NOT to buy a new Microsoft computer.

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  3. Anonymous
    2018-12-12T05:21:48+00:00

    This also happened to my surface pro 3 after automatic windows update. I have now no way of activating the type cover keyboard. Have tried all the methods I could find on the internet. Microsoft seriously need to release a fix patch urgently as now my only option is to use a Bluetooth keyboard and a hassle to carry an extra item.

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  4. Anonymous
    2018-09-18T10:00:46+00:00

    I am one of the victims of sp3. My cover type key board work well on another sp3, but their working key board can't on mine . I have done above all the processes since from a week but not Succed to run it . This is very bad thing. MS must attend this . This happens because of the auto updates of firmwares . 

    Krishnakumar

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  5. Anonymous
    2018-09-10T13:36:21+00:00

    I am facing the same problem. Whatever you did, I did it exactly for many times. But still could not get off it's rid. If you solved you issue any way please convey me dear friend on my mail id ******@gmail.com .

    thnxx

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