Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-12-22T23:16:33+00:00

    New Surface Pro i5 8GB here.

    I have also noticed that it shuts off randomly. Has done it twice now. Is this hardware related?

    Does it need to be replaced?

    This is so weird.

    Running on the latest stable public branch version of Windows as of writing this. (fully updated)

    I had to manually perform the firmware update when I realised that Windows Update did not update me to the latest 233.1763.257.0 firmware.

    Prior to this I checked the firmware version via the Surface app then I downloaded the Surface Diag app but it didnt seem to do anything for me. I then downloaded the MSI manually and installed it leading to a restart which flashed the device.

    Going to run it and see if my random hibernate / shut off issue goes away.

    Maybe this is precisely why people are still at times posting about this bug (December 2017) with an alleged fix existing since July.

    Maybe Windows Update just never installed the fix for people???

    Update:

    I made sure to flick the settings related to power and bluetooth off and on in the UEFI BIOS then proceeding to saving and exiting since there is no "reset to defaults" option. On other laptops I have dealt with before this was at times needed even if a BIOS was updated / downgraded to properly purge some settings.

    Been running the tablet for a day now without any hibernation issues.

    I have tried running 2 1080p movies side by side on low power options on 0% brightness to see if I could force a hibernation event without luck. However I am not certain if this is a guranteed method to cause hibernation.

    Will report back if the issue occurs again.

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  2. Anonymous
    2017-08-23T18:32:43+00:00

    I had the problem until recently - that is, until I chatted with a support rep who sent me a manual install for the newest firmware that seems to have fixed the issue for good. I went full 3 days without a single auto-hibernation. I don't have the link to this anymore, so start your own chat session or look around.

    I was amazed to ACTUALLY receive meaningful support for once. Though I'm not sure why the firmware wasn't included in the updates/didn't install properly in the first place.

    This device seems to be haunted or something. Today I also fixed the connected standby power drain issue by simply reinstalling battery drivers = literally uninstalling and reinstalling the same thing.

    A bugged POS this machine is, but how beautiful and efficient!

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-14T12:22:10+00:00

    go to https://www.microsoft.com/en-us/download/details.aspx?id=55484

    according to

    https://blogs.technet.microsoft.com/surface/2017/07/14/update-for-surface-pro-13-july-2017/

    the download SurfacePro_Win10_15063_1706007_0.msi that is offered has the

    update.

    run the installer..

    please let us know results.

    >>no trace of any firmware update...

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  4. Anonymous
    2017-06-18T01:59:48+00:00

    I'm having the same problem. Can be in the middle of typing or watching a movie and my new Surface Pro will hibernate. very annoying

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