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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Okay - so I've come across a 'fix' for my problem.
I don't think everyone is suffering from exactly the same problem.
For some people - just fully updating Windows fixes their issues.
Other people find success following installing the latest Surface firmware (https://www.microsoft.com/en-us/download/details.aspx?id=55484).
My problem - I was hibernating while the machine was under load - event viewer was calling it a 'critical thermal event'.
User 'SnakeJam' posted the fix which worked for me:
*****
Start an elevated command prompt (in the search bar on the task bar type "cmd" and right click "command prompt" and select "run as administrator")
At the prompt type "powercfg /h /type reduced" (exactly that text without the quotes) - this command actually reduces the size of the hiberfile so that traditional hibernation doesn't happen and it is used only for hiberboot. Alternately you can turn off hibernation entirely by typing "powercfg /h off"
If you used the first command to change to the reduced hiberfile size, you'll get a response showing the new size of the hiberfile. If you instead turned it off, you won't get any confirmation
Close the command prompt window.
*****
I used "powercfg /h off" - which turns off hibernation completely. I've not had a random hibernation since. This is good enough for me - until Microsoft can come up with something better!
I agree, too, but... I still have 12 days before the 1 month deadline and I will probably decide what to do next week. The question is that it is not clear how many machines are involved: if we are talking of 300 machines all over the world, then the probability of getting another machine with the same problem is low (and the probability of a quick solution from Microsoft proportionally low too). If the problem affects 50% or more of machines, then the choice of waiting for a solution from Microsoft makes sense.
My SP (i5/8GB/256GB) has been working fine for some days, or perhaps I did not use it for long enough to have the problem, then it started to hibernate itself. I have imagined many possible patterns for explaining its behaviour, but I could not confirm any of them: it looks like a totally random behaviour. Event viewer gives always the same sequence of alarms and errors before hibernation, but the same errors and alarms in other occasions do not generate the hibernation.
What seems to have at least reduced the problem, not solved it, has been the Software Repair Tool: after I ran it this morning, the entire morning was without incidents (but this was with SP connected to its power supply). In the afternoon I disconnected it and I have had 3 incidents and 2 of them have happened during or at the end of a call on my smartphone. Again, I tried to replicate the incident, no way. The alarms before hibernation refer to BTHUSB: so I tried moving my smartphone with Bluetooth on around the SP, nothing has happened. I moved my smartwatch with BT on, nothing. I switched off the BT Wedge Mouse, it did not prevent hibernation.
I hope to see some kind of answer from Microsoft soon...
Actually the new "signature" version is also called Surface Pro 4 type cover.
At least thats what was written on my new 2017 keyboard box that I purchased from microsoft store in new york.
Is it still doing alright? I guess I want to make sure that doing a complete factory reset would be worth it. I'm getting so aggravated at this machine. I mean I love it when it's actually working but when it's being stupid and turns off or brightens and dim on its own, I hate this machine!
