Type Cover not Working but ...

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I can assure you that I have tried since this issue started trending to get a

response from Microsoft and have had no success.

Hi Barb,

I realised early when I started reading this forum you were a volunteer Barb, thankless task with respect this issue. Presume that Microsoft don't monitor the discussions otherwise they'd be embarrassed about the number of people with failed Surface Pros.

Whilst I won't be buying another SP (or indeed any other Microsoft hardware), I will wait patiently for them to unknowingly fix the problem they seemingly created in the same fashion.

Has there been any publication of the issue in main stream media that you know of? It would be interesting to read any response from Microsoft any insinuation that the problem only starts a few months out of warranty...!

Keep up the good work Barb.

Kind regards

Graham

I did not understand!

Could you tell me the step by step?

GrahamRobson3

I agree totally

That said  what I did worked and has continued to work for 6 months and long may it continue

I do not tale Microsoft’s side for one second but I suspect something affected each of our upgrades, which I believe included more than software i.e. hardware firmware which is where I am 99% certain the fault is coming from, and in the same way that the occurrences appear random it is possible that nobody in Microsoft / Hardware component manufacturer can reliably recreate the problem so they genuinely don’t know what to fix

Again I say no excuse and I certainly won’t be buying their hardware products anytime soon.

No other manufacturer, with the possible exception of Apple, would hold such a line for the 12 months, or more, that this has gone on

Emma

I would turn off EVERYTHING that in any way saves or protects the battery e,g, power saver, hibernation, sleep, etc so when the power ultimately fails the computer is effectively dead

Do not believe you have drained the battery until it has been left working i.e. running a film or something and gone into battery low icon at startup for AT LEAST 24 Hours and better still 48

You will need to connect the charger to get it to turn on

If the cover doesn't work after a couple of on-offs of the cover. restart the film and disconnect the charger immediately. 24 hours rundown and repeat procedure.

Mine worked on the second attempt. Don't ask me why but to quote a Microsoft technical advisor "After 20 some years in the business, all I can say is that after you try a fix six times it may work on the seventh."

Good luck

Why is there no fix for this issue?

This is a disgraceful response from Microsoft...!

I too am having type cover issues on my SP3 (warranty recently lapsed coincidence shocker). Having tried numerous forum suggested 'fixes' to no avail I bought a new type cover which didn't work either. Cleaned the contacts but not experimented with draining the battery but then why should I have to try and find hybrid fix for a 'high' end device such as the SP3.

Sort this out please Microsoft.

Kind regards

Graham Rovson