At least you live in the United States. I live in Brazil that I do not have support and I worked much more to buy this Surface. I've never seen such a horrible American company with support! Apple, Google, Dell, HP do not need comparison. What I would have wanted to do is petition against this company.
I have family that lives in the United States, but I'm ashamed to say that my product is in trouble and they could solve it for me.
Whether you or I live in the USA or Ten Buck Two, we all have this product that has failed us, the Microsoft manufacturer has failed us, and this link “Microsoft Support” has failed us. It has been about a year now and I have decided that’s long enough, I’m done.
I LOVE, LOVE, LOVE my iphone and mini ipad w/keyboard. I won this SP3 w/keyboard at a Small Business Conference and I will not be putting anymore effort trying to fix this mess or purchasing any Microsoft Products. Maybe it will make a nice “White Elephant gift” this Christmas? Nan! I like my friends too much. Maybe the GEEK at the B.. B.. store will let me trade it in on APPLE’s latest IPad with a keyboard.
Going shopping!
Good Luck everyone!