Type Cover not Working but ...

Anonymous
2017-08-30T22:08:02+00:00

My type cover does not work and I left my surface aside the battery drained. I put it in the socket and the type cover worked. What will it be?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-09-25T12:33:59+00:00

    This thread is over a year old and still no solutions? How is that possible?

    I have a Surface 3 Pro running Win10. My type cover worked fine until the last update. This is NOT a hardware issue. Brand new type covers do not work on this machine and my type cover works fine on other machines. So it is not the cover!

    I have tried all the typically suggested solutions: two finger shutdown, firmware update, PC reset, deleting HID driver and reinstalling the *.msi, running the diagnostic tool, etc... Nothing works.

    And like others, if I power down and drain the battery completely, the Type Cover driver will magically reappear in the device manager and the type cover works again. But if I close the cover or power down without draining the battery, the type cover driver disappears and the surface no longer recognizes any type cover, new or old.

    Very disappointed to see others having the same problem for a long time and no response from Microsoft.

    Why ask me to keep Windows 10 updated for security, when the update itself is more dangerous and damaging than any virus?

    If this is a plan to get me to buy a new surface, it is a stupid plan. I will never buy another Surface again.

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  2. Anonymous
    2018-09-24T16:00:40+00:00

    Thanks for the tip but unfortunately it doesn't work for my SP3.

    Downloaded the latest updates, rebooted at least 4 times using the two-button restart. Detached and reattached the keyboard multiple times. No cookies.

    I'm happy that at least the 2-button reset works for you now but I'm still typing this using a Bluetooth keyboard.

    Thanks for sharing!!!

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  3. Anonymous
    2018-09-24T13:55:15+00:00

    I downloaded the image from the Microsoft site--that alone took two days because the Microsoft download kept aborting. Not my end because I was able to download much larger files from other sources on the same days.

    Install from the USB took me another full day because of Mircrosoft bugs. Then the Windows updates took another two days because of Microsoft bugs.

    Then, the cover still doesn't work.

    Don't waste your time.

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  4. Anonymous
    2018-09-24T13:44:55+00:00

    Don't waste your time. The USB reset didn't work after HOURS and DAYS of frustration.

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  5. Anonymous
    2018-09-24T11:26:07+00:00

    Hey guys,

    check the update site. New firmware!

    https://support.microsoft.com/en-us/help/4023484/surface-surface-pro-3-update-history

    "improves battery stability for devices not in use."

    I have installed the new firmware.

    After a two button shutdown the type cover works, until a restart or disconnect of the type cover.

    But the two button shutdown method works every time. At leat there is no need to drain the battery do get the type cover work. Just the 1 minute for the forced shutdown.

    I can not say anything about the battery behavior yet

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