Type Cover not Working but ...

"I will add, that there is no device driver listed in Device Manager for the cover keyboard."

When my keyboard cover isn't working, it NEVER shows up in Device Manager, because it isn't recognized by the tablet at all.  When I finally get it to work for short periods, it shows up in Device Manager, but it always says its working properly.  90% of the time I have to use the on-screen keyboard, like I'm doing right now.  It's annoying, as I like using the Touchpad.

Kim,

Sadly, Microsoft has ignored the typecover not working issue since the beginning

and is only doing standard trouble shooting for battery issues.

Hi Barb,

It's a frustration that many people share, especially considering that here in Australia my Surface Pro 4 i5 8Gb 256 Gb cost $2,000 and typecover $200. I think that's about twice the price of US stores. This is the most expensive computer I have ever bought, and the worst behaved, since my first ever 386 PC back in the 1980s.

I'm not sure how long I should keep subscribing to threads such as this in the hope that if they ever get a fix the info will show up here and I can go back to the typecover instead of the bluetooth keyboard.

The battery drain is a worse problem for me as I'm often touring on a motorcycle and don't have access to constant power.

I notice that you give a lot of support and advice on these forums. Thanks for your efforts.

"Class action" is sounding better all the time!

The keyboard cover of my SP4 stopped working on 14 September 2018 IMMEDIATELY AFTER a Windows update.

That day, I initially turned the device on... keyboard working.... I manually clicked 'Install Updates' and watched it install firmware and a few patches.... the keyboard no longer works.

This is definitely NOT a hardware fault - unless Microsoft are saying that our devices are running older hardware which is no longer supported?

Or, playing devil's advocate here, is it a ruse to generate revenue by making devices appear to be defective?

I will add, that there is no device driver listed in Device Manager for the cover keyboard.

Location: Australia.

Remedial Actions: As per many suggestions, hard reset, running diagnostic tools, reloading drivers from MS Website etc.

Here, Here.. I fully agree. MS broke it they should fix it.

My Typecover stopped working a week or two ago. After finding that people were having no response from MS I bought a Brydge 12.3 keyboard for my Surface Pro 4.

In my search for an answer - before I found many others have the typecover problem - I took my Surface to a computer store and tested it. My typecover worked on their demo model, so it's not a typecover problem. Their demo typecover did not work on my Surface Pro 4.

The idea that MS will sell me a refurb Surface to fix a problem they have caused is laughable. Add to that I'm in Australia and we are not well supported by MS at all, and our exchange rate pushes the replacement cost way too high. I don't even know if they have a local replacement system as their phone help centre only responds to users with an annual assistance subscription.

What I've noticed now that I'm using the Surface with the bluetooth keyboard is that the battery runs down at race car speed. This was never a problem that I've been aware of since buying the unit early in 2016. So now I'm running some run-down checks to see exactly how fast it loses charge.

From what I read on this thread, the typecover problem and the battery drain problem are linked.

I agree "typecover problem and the battery drain problem are linked" This is a disgrace on MS part. Just fix the firmware and put it back to the way it was.

My simple Questions to MS are:

    Where is the TypeCover driver now?

    Has it got a new name?

    Is it under some other location in "Device Manager"?

Every forum seem to be Hi Jacked by people the have the solution. Send it into MS and pay for a replacement! My reply to MS. "You broke it you fix it".