Bluetooth Issues Since Surface Updates - 5 August 2021

Anonymous
2021-08-05T10:04:04+00:00

The Bluetooth on my Surface Pro (5th Gen) has not been working properly since the Surface Firmware Updates this morning. I have to restart to get it to work and then it only works properly for about 5 minutes. I have tried rolling back and reinstalling the Marvell driver. Also the Bluetooth troubleshooter doesn’t fix it. Running that troubleshooter causes Bluetooth to completely stop working. Will you please fix this urgently as it is a major issue for me?

***Moved from: Windows / Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2021-08-16T16:18:31+00:00

    Thanks TrevorFayers: I hope MS soon looks into the issue as more and more of us report the issue.

    Let's see if Jerry responds: but i think too that it may have been a temporary respite, like the other tricks we did. Quite annoying, really.

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  2. Anonymous
    2021-08-16T16:01:27+00:00

    Thanks dave. I think that it is the Event Log that you're referring to. There is a way to save that via typing 'Event Viewer' in the search box, but, I don't think it is straightforward.

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  3. Anonymous
    2021-08-16T15:34:15+00:00

    Thank you Jeega and thank you for posting feedback on the Hub. Of the MS updates you mention, I installed KB5004945 over 3 weeks before the BT issue emerged and I installed the other, KB5005033, 5 days after the BT issue, so I don't think that there is a link between those updates and the issue. We haven't heard from Jerry since his post here. Perhaps the deletion of the update provided him with only temporary respite.

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  4. Anonymous
    2021-08-16T15:33:03+00:00

    For the record, I gave feedback too.

    I rebooted yesterday and then left the computer for other things. Overnight, the Bluetooth functionality stayed on so I unplugged my wired mouse and started using my BT mouse again. I also connected my iPhone and Surface Book 2 to my wireless Aftershokz Opencommand headset. About 5 minutes later, the BT died.

    I know there is a log somewhere to see what happens when. It's highly technical and I forget how to access it. But I'm sure the MS engineers know and I'd be happy to send them my log if they want it.

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  5. Anonymous
    2021-08-16T14:56:36+00:00

    Can you (any everyone else impacted) use the Feedback Hub App to file a problem report on this with as much detail as possible, especially the possible link to audio devices being the trigger for the issue? The engineers won't scrape the forum for bugs and info..

    Thanks Barb. I did that as well. So far no response. I really hope they find a solution soon!

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