923 questions
2 answers
Brand new Surface Pro constantly dropping my microphone and my internet
I have a brand new Surface Pro. It is CONSTANTLY dropping the microphone (my colleagues can't hear me) on TEAMS and it's CONSTANTLY dropping my internet. I have my old computer also still set up and it almost never drops the internet. I'm getting so…
Surface | Surface Pro | Network
asked
2026-08-24T14:26:26.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 60%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Jennifer Valentine
0
Reputation points
commented
2026-08-26T09:24:51.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11 cannot connect to 6 GHz Wi‑Fi after Windows updates
I haven’t used my Surface Pro 11 for a few weeks (less than two months). When I turned it on this morning, Windows installed a large number of updates. After the updates completed, my Surface Pro 11 can no longer connect to my 6 GHz Wi‑Fi network — it…
Surface | Surface Pro | Network
923 questions
asked
2026-08-11T11:01:08.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 22%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
JINGWEI WU
0
Reputation points
commented
2026-08-13T07:40:48.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,605
Reputation points Microsoft External Staff
Moderator
2 answers
No connection to wifi - Tmobile - Surface Pro 12th
I got my new Surface Pro 12th, and I have been trying to connect to my internet provider (TMOBILE), and I cannot get connected.
Surface | Surface Pro | Network
923 questions
asked
2026-08-11T03:21:40.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 27%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Harold Aragon
0
Reputation points
commented
2026-08-12T09:30:02.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,115
Reputation points Microsoft External Staff
Moderator
2 answers
Wifi driver keeps disappearing
Wifi driver keeps disappearing and only reappears after restart. Happened twice now since yesterday. Already ran an update. What else can be done? Model: Microsoft Surface pro 11th Edition
Surface | Surface Pro | Network
923 questions
asked
2026-07-24T05:38:17.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 66%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
ITHelpdesk SG
0
Reputation points
commented
2026-07-31T05:24:36.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
Remote Desktop on Surface Pro 12" with Snapdragon to Win11 Workstation
Hi everyone, I recently purchased a new Surface pro Tablet, expecting to be able use either the classic Remote Desktop Connection app or the newer Windows App from the store. Unfortunatley both habe their own issues: With the mstsc app is not able to…
Surface | Surface Pro | Network
923 questions
asked
2026-05-20T18:34:01.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 4%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AlexHRZ
0
Reputation points
answered
2026-05-23T00:01:54.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
923 questions
asked
2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented
2026-05-18T07:38:53.5933333+00:00
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Can’t connect to home internet with my Surface Pro
I updated my router address and now I can’t access the internet with my surface pro. All of our other devices including two phones, two iPads and a Lenovo laptop have no issues. I have tried shutting the surface pro down multiple times as well as…
Surface | Surface Pro | Network
923 questions
asked
2026-05-15T22:02:03.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Loretta Lundberg
20
Reputation points
accepted
2026-05-15T22:29:18.8666667+00:00
Loretta Lundberg
20
Reputation points
2 answers
Surface Pro 11 with Docking Station Ethernet Issues
So far in my office I have two Surface Pro 11 laptops that ran into the same issue in a month where they are not able to load any websites no matter the browser they are using. I check the connection status and it shows they have a wired connection. I…
Surface | Surface Pro | Network
923 questions
asked
2026-05-11T22:22:17.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA2%3C/text%3E%3C/svg%3E)
AnthonyMendez-2521
0
Reputation points
answered
2026-05-12T01:37:25.15+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
can't get Esim to work
Surface Pro for business - s/n [Moderator note: PII removed] and s/n [Moderator note: PII removed] states an error when trying to scan QR for Esim - it states no hardware pressent Do the above devices have Esim ability?
Surface | Surface Pro | Network
923 questions
asked
2026-05-05T15:23:28.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Langdon, Graeme
0
Reputation points
commented
2026-05-07T09:47:20.65+00:00
Lychee-Ng
28,115
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 9 Wifi (Intel® Wi-Fi 6E AX211 160MHz) shows "no internet"
I originally posted this thread on reddit, so now I just copied it: Since, by now, i guess a few weeks, the Wifi in my room (FRITZ!Box 7530 AX) just doesnt seem to work for my Surface anymore while it does for every other Device I and even my roommates…
Surface | Surface Pro | Network
923 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
5G SA capable
We are looking to implement 5G. We need to confirm the the Surface Pro 11 for business is 5G SA capable
Surface | Surface Pro | Network
923 questions
asked
2026-04-06T18:46:06.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Gary Kolbenschlag
20
Reputation points
accepted
2026-04-07T11:38:22.6+00:00
Gary Kolbenschlag
20
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix 25H2 problem on Surface Pro 7
25H2 update disabled access to the Internet and NAS. Tried resetting by creating a USB GTP partition boot drive but Surface doesn't recognize it. Now what?
Surface | Surface Pro | Network
923 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 90%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
cant connect to printer
This Surface Pro no longer connects to a printer i have a number from previous contact [Moderator Note: Personal Info Removed]
Surface | Surface Pro | Network
923 questions
asked
2026-03-25T11:52:47.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 61%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Murray Hardisty
0
Reputation points
commented
2026-03-27T08:40:03.2566667+00:00
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
2 answers
cannot see any other pc on my network
I just purchased a surface 12 pro. I am not able to see any other computer on my network
Surface | Surface Pro | Network
923 questions
asked
2026-03-21T03:22:30.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
john mazza
0
Reputation points
answered
2026-03-22T01:41:01.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hamid Hashimi
0
Reputation points
1 answer
Surface Pro 10 "Disconnected" cellular data using a T-Mobile physical SIM card.
I have a new Surface Pro 10 working with Windows 11. I already followed all the troubleshooting from the settings, reinstalling controllers, configuring the APN with technical support of T-Mobile, but nothing works.
Surface | Surface Pro | Network
923 questions
asked
2026-03-12T01:13:39.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 19%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Julian Vesga
5
Reputation points
commented
2026-03-12T16:33:55.7466667+00:00
Julian Vesga
5
Reputation points
2 answers
One of the answers was accepted by the question author.
How to file share to surface pro 11 from Mac OS X Lion
turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.
Surface | Surface Pro | Network
923 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
1 answer
New Surface Pro not compatible with Brother HL-2270DW printer
Windows 11 finds the printer, but says Driver Incompatible
Surface | Surface Pro | Network
923 questions
asked
2026-02-28T03:17:26.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 20%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SirGnarlyDude
0
Reputation points
answered
2026-02-28T05:32:25.6933333+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
923 questions
asked
2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
30
Reputation points
commented
2026-02-27T07:27:30.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jack Dickenson
0
Reputation points
1 answer
Price Change
I HAD THE SURFACE PRO + COPILOT 13" IN MY CART LAST NIGHT AND WAITED UNTIL MORNING TO PURCHASE AND THE PRICE WENT UP OVERNIGHT. IT APPEARED THAT IT WAS ON SALE LAST NIGHT. I WAS DEPADING BETWEEN AN iPAD PRO AND THIS SUFACE PRO AND SETTLED ON THE…
Surface | Surface Pro | Network
923 questions
asked
2026-02-18T12:00:35.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Adam Stoll
0
Reputation points
answered
2026-02-18T12:00:53.49+00:00
AI answer
2 answers
Stuck with PhoneLink
My Surface Pro 9 was working perfectly until yesterday. When I try to go to the internet I get a message that Chrome or Bing or Edge or whatever now requires me to connect with PhoneLink which I don't want to do. If I do I have to work with a small…
Surface | Surface Pro | Network
923 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)