Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

432 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-09-23T14:19:50+00:00

    Running a resource of some kind in the background definitely is a better option than messing with the idle. I was also going to dive into the UFEI setup to see if there might be something there to help. Unfortunately trying to get work done is making troubleshooting a "background" process. lol

    Thank You!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-23T13:54:24+00:00

    Will let you know if the change helps.

    I have been experimenting with setup to see what triggers the problem. I can agree it has not happened under a loaded condition. The only commonality I have established is the surface dock 2 is connected and I have external monitor attached.

    • This happens even when NOTHING in plugged into the dock (It is only powering the machine).
    • Happens even if the external monitor is connected via USB-C, nothing else is attached to the machine.
    • I usually have Chrome bowser open but it is not always active. This could be coincidental I usually need to have it open.

    Crossing fingers that reg hack helps. Would be wonderful if Microsoft could provide an answer!!!

    Yep, I can agree on your points as well.

    After further investigation I found that - funnily enough - running bluestacks minimized as a tray icon also eliminates the stutter/ freeze.

    Maybe better than having processor idle disabled an running on 100% all the time but still... horrible solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-23T13:14:32+00:00

    Will let you know if the change helps.

    I have been experimenting with setup to see what triggers the problem. I can agree it has not happened under a loaded condition. The only commonality I have established is the surface dock 2 is connected and I have external monitor attached.

    • This happens even when NOTHING in plugged into the dock (It is only powering the machine).
    • Happens even if the external monitor is connected via USB-C, nothing else is attached to the machine.
    • I usually have Chrome bowser open but it is not always active. This could be coincidental I usually need to have it open.

    Crossing fingers that reg hack helps. Would be wonderful if Microsoft could provide an answer!!!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-23T05:22:55+00:00

    Yet another, now (ex)surface customer, with the same problem here.

    So glad that Microsoft is totally ignoring the issue  which in return made the decision easy.

    What I've found is that when the surface book 3 is under full load (i.e. when I'm running a game) the problem is gone. Even if I tab out of the game and leave it in the background the mouse & keyboard stutter/ freeze is eliminated.

    So, following this I changed the registry entry which disables processor idle to appear within the energy settings and then disable it in there alltogether.

    This also eliminated the freeze/ stutter, but of couse is no solution since the surface book 3 slows down to a crawl due lack of CPU ressources.

    I've no idea what all this means, but the most spread out opinion seems to be that it's the "new" UEFI version that causes this.

    Anyway, just wanted to share my thoughts. Maybe someone else can figure something out with these infos.

    Was this answer helpful?

    0 comments