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Surface Pro 3 running Windows 10 WiFi and Bluetooth suddenly stopped working.
My wireless devices suddenly stopped. Everything working fine last Thursday nigh but Friday and over weekend - I've tried everything to get the device working and all has failed.
uninstalled device leaving driver
removed driver and reinstalled
used earlier version of driver and updated
uninstalled device and removed driver and reinstalled
etc etc
used services to reengage Bluetooth support services
nothing seems to be working.
My Surface works in my docking station with a wired connection and a wired mouse, but wireless connection has failed and Bluetooth isn't reading
any suggestions?
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The only actions which resolved the issue for our devices so far multiple times were:
There is always a low risk of causing issues with OS/data with crashing out of OS however when one has little option it would try anything.
Good luck 😊
I guess you know that the next step before contacting support for an exchange is a re-image from a downloadable recovery image. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage
exact same problem.
The surface works in the docking station with a wired connection and a wired mouse - but useless to me on the road.
Wow- can't believe no fix and I have to buy a new device already!!!
when loading the driver pack I receive a "Provisioning Failure" message
Nothing "happens". It just says "No Wi-Fi networks found" even if I am right next to a router, at home or work. And the option to enable Bluetooth has completely disappeared.
WiFi is on, Airplane Mode off, and I tried all of the above fixes (uninstalling the driver, reverting to old version, installing new drivers, checking services). In Network Connections, it says "Not connected", but shows 5 bars (whatever that means) and diagnosing the connection with Windows Network Diagnostics does nothing but tell me to unplug the router (which isn't the problem) and then says "Problem with wireless adapter or access point - Not fixed".
I had also attempted to restart in Safe Mode with Networking, just out of curiosity, but that led me nowhere.
