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Surface Pro 3 running Windows 10 WiFi and Bluetooth suddenly stopped working.
My wireless devices suddenly stopped. Everything working fine last Thursday nigh but Friday and over weekend - I've tried everything to get the device working and all has failed.
uninstalled device leaving driver
removed driver and reinstalled
used earlier version of driver and updated
uninstalled device and removed driver and reinstalled
etc etc
used services to reengage Bluetooth support services
nothing seems to be working.
My Surface works in my docking station with a wired connection and a wired mouse, but wireless connection has failed and Bluetooth isn't reading
any suggestions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The only actions which resolved the issue for our devices so far multiple times were:
There is always a low risk of causing issues with OS/data with crashing out of OS however when one has little option it would try anything.
Good luck 😊
I guess you know that the next step before contacting support for an exchange is a re-image from a downloadable recovery image. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage
In fact it looks like this, Assistance asks me € 692.00 for the replacement because it is no longer in warranty....
I'm not sure I will buy another Surface because it was not a good deal for me ...
Hi,
Is there an error or what happens?
no luck. Pack won't open and install manually
