Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-02-17T14:47:30+00:00

    Because this problem may be caused by a rendering vulnerability in the new canvas APIs, we can prevent Google Maps from using these problematic APIs by setting the browser's User-Agent to an older version of the mobile browser's. I have a temporary solution to the problem:

    You can download this Chrome extension at "https://chromewebstore.google.com/detail/djflhoibgkdhkhhcedjiklpkjnoahfmg" and set the User-Agent of Google Maps to Windows Phone 8. For Firefox, there are similar extensions available.

    因为这个问题也许是由于canvas的新API的渲染漏洞引起的，我们可以通过设置浏览器的User-Agent为老版本的移动端浏览器来避免Google Maps使用这些有问题的API。我有一个临时缓解该问题的方法：

    可以在“https://chromewebstore.google.com/detail/djflhoibgkdhkhhcedjiklpkjnoahfmg”下载这个Chrome拓展，将Google Maps的User-Agent设置为Windows Phone 8即可。对于Firefox，也有类似的拓展可以使用。

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  2. Anonymous
    2024-01-09T01:53:02+00:00

    Not for me. The problem is still there with Firefox and google maps (the interstate and highway number icons are just hash). I've tried rolling back the video driver, turning off fingerprinting (which helps a bit and brings back street names) and other things. Edge does work ok though.

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  3. Anonymous
    2023-07-18T15:51:42+00:00

    I appreciate you for responding back, I-M-A. And we're sorry if none of the solution works. Despite of all the troubleshooting steps we have gone through, it would be more beneficial for you to reach out our live support team so they can check your device remotely. You may reach them by following the instructions below.

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

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  4. Anonymous
    2023-07-16T17:33:25+00:00

    In terms trouble shooter, the options available are:

    There is no "Windows Store Apps"

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  5. Anonymous
    2023-07-16T17:26:05+00:00

    Hi Lavenia,

    the OS details are

    Edition Windows 11 Pro

    Version 22H2

    Installed on ‎19/‎04/‎2023

    OS build 22621.1992

    Experience Windows Feature Experience Pack 1000.22644.1000.0

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