Surface Pro X, Issues with Google Maps

Anonymous
2023-07-15T20:54:04+00:00

I am using:

Device name *******

Processor Microsoft SQ1 @ 3.0 GHz 3.00 GHz

Installed RAM 8.00 GB (7.54 GB usable)

System type 64-bit operating system, ARM-based processor

Pen and touch Pen and touch support with 10 touch points

Recently, after an update, when using Google maps, the names of the locations disappear.

Initially the maps shows all the detail

But few seconds later when everything is loaded, the town names disappear:

I thought this was a Chrome issue, thus cleared the cache etc. but this not fixed the issue.

I then tried different browsers MS Edge and Firefox. They all have the same issue.

I contacted Google and provided the above info, but they believe this is o/s issue and suggested I contact MS.

Is anyone able suggest how I can fixed this problem?

EDIT: Removed personally identifiable information (PII) from post.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-01-09T01:34:12+00:00

    Strangely enough, the problem seems to have fixed itself now. I can see street names again. Maybe there was an update? Anyone else find this?

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  2. Anonymous
    2024-01-09T01:12:14+00:00

    I've had to stop using Mozilla/Firefox for google maps and google drive - most of the information is hashed over or blurred - Edge seems ok at the moment with google maps.

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  3. Anonymous
    2023-12-11T18:26:25+00:00

    LeonGX:

    My so-called "remedy" was only temporary. It worked fine until I shut down my PC and then restarted it only to find the same issue again. I think there is a software glitch with MS Graphic Divers (Microsoft SQ2 Adreno 690GPM), Intel, etc. I've reached out to MS back in June. They took over my PC and recorded the anomaly but nothing to date. Perhaps the MS folks are still scratching their heads on this one.

    I'm using Firefox with BING Maps and so it's the next best thing.

    Thank you for sharing about these!

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  4. Anonymous
    2023-12-05T22:00:24+00:00

    I think I have found a remedy for the disappearing place names on Google Maps and the MS Surface Pro Windows 11. I have a link to my OneDrive file in MS Word format.

    https://1drv.ms/w/s!ApPogF-5v0qNpb86FMPbUcIZYPembg?e=xCUA2A

    I'm using a monitor, i.e., "Display 2" in the instructions. Ultimately, you are removing a current display driver. It reads "If the device fails after updating the drivers, roll back to a previously installed driver".

    Once I rolled back the current display driver, the screen went black for 2 seconds and came back. I immediately tested Google Maps and the street and place names remained in place without disappearing. My conclusion is that the current MS updates might have updated a graphics driver that had some conflict with other instruction sets.

    If you find that this "fix" doesn't work for you, it won't be difficult to restore your previous setting. I certainly hope the "remedy" works for you since I know how frustrating having a Google Map without any place or street names on it.

    Cheers.

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  5. Anonymous
    2023-11-30T18:20:01+00:00

    Remember MapQuest? It displays street names.

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