Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-09-01T18:26:31+00:00

    Hi, I just got off the chat and they agreed to send me a new surface. My agent was Salah. he checked my serial number and then asked for my contact information, and then put in the request for a replacement. I have my fingers crossed.

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  2. Anonymous
    2022-09-01T04:19:59+00:00

    the problem I am facing is the device is not purchased localy here in Indonesia since it was not officially launched here. I put my address and it was rejected by system saying it is out of the region.

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  3. Anonymous
    2022-08-31T20:45:58+00:00

    I have returned my Go product 1 time already. Now the same issue has occurred, not booting up.

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  4. Anonymous
    2022-08-31T16:29:11+00:00

    Thanks for this good guide.

    Mohammed has helped me as well.

    Since I contacted from Germany, the site was German and the communication was automatically in German. But this was not a problem. The messages were translated for Mohammed and his messages reached me in German.

    I was in the queue for a while until Mohammed took up the chat request.
    But then it was uncomplicated.
    I described the problem.
    Thereupon I was asked for serial number and shipping address and received a UPS shipping ticket the same day.
    I sent the device and after a week I received a replacement device.
    The keyboard was missing, I received it 2 days later in a separate shipment.

    Good MS service, I am very satisfied.

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