403 questions
403 questions with Surface | Surface Go | Install and update tags
1 answer
How to fix Surface Go 1 boot error - No Bootable Device
Surface Go 1 reset pc - remove everything. Issue occurred during reset. Tried to reinstall using surface recovery image using USB thumb drive by holding volume down during power on, still received No Bootable Device error. Also tried recovery image…
Surface | Surface Go | Install and update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
2 answers
Windows key
I had a friend download a copy of windows 11 on my Surface tablet. Apparently I need to purchase a key. How do I do that?
Surface | Surface Go | Install and update
403 questions
asked
2026-07-22T18:10:39.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lawrence Hines
0
Reputation points
answered
2026-07-22T19:29:08.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106K
Reputation points
Independent Advisor
2 answers
Surface recovery image contains 0kb file in zip
I am trying to recover my Surface Go 1824 but the recovery file does not work and fails at 12%. Upon further investigation, The ZIP file contains a file at 0kb. I have Downloaded using 3 machines, I have a 1Gb Fibre Connection, I have Tried to…
Surface | Surface Go | Install and update
403 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Windows version is installing security updates.
The Microsoft Windows Bios version must be updated as the earlier version 22H2 is depreciated. Pushback is reoccurring on the Bios update already installed on a device and which is paused since October 10 2025.
Surface | Surface Go | Install and update
403 questions
asked
2026-05-22T09:51:04.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
milena petrovic
0
Reputation points
answered
2026-05-23T00:23:18.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
I am trying to upgrade my hard drive on Surface Go Laptop v1 that came with W11 preinstalled. Why am I having so much trouble?
Basically everything I have tried, will not allow me to boot to a USB recovery drive and will only open to the SURFACE UEFI start page...
Surface | Surface Go | Install and update
403 questions
asked
2026-05-06T19:24:15.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 46%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Greg Gardner
0
Reputation points
commented
2026-05-08T07:25:13.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Go 3 Stuck on Restart Loop During Windows ReInstall
I was having issues switching my surface go 3 out of S mode so I tried to do a clean install of windows. Now its stuck on a restart loop and won't finish the install. It won't let me bring up the UEFI menu any more. I'm unable to get Command Prompt to…
Surface | Surface Go | Install and update
403 questions
asked
2026-04-24T15:54:07.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 77%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alex Marshall
0
Reputation points
answered
2026-04-25T00:19:16.53+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Latest update broken biometric device on surface go 2.
The first update made the fingerprint sensor "unavailable" which I solved by uninstalling and restarting, so it reinstalled by default. THIS update, the fingerprint sensor was gone again - uninstalling the fingerprint sensor means the ENTIRE…
Surface | Surface Go | Install and update
403 questions
asked
2026-04-02T20:15:47.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 28.000000000000004%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wurls
0
Reputation points
commented
2026-04-12T00:26:31.96+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
How to clear files from PC: C drive
I have been trying to complete the windows 11 update. It states I can use external storage to complete update, then states I have to clear 734MB of storage I have tried everything to clear the storage, I have deleted absolutely everything from my laptop…
Surface | Surface Go | Install and update
403 questions
asked
2026-04-03T19:59:55.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 96%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abbie Andrews
0
Reputation points
commented
2026-04-08T14:47:31.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
10,015
Reputation points Microsoft External Staff
Moderator
2 answers
Upgrading my Surface Go Laptop to Windows 11
Hi, I've been trying to update my laptop since Q4 last year to Windows 11. However each time I do, I get this error code: 0x800f0805. I've deleted many files and apps since but still been unsuccessful. Would appreciate any help in getting this laptop…
Surface | Surface Go | Install and update
403 questions
asked
2026-03-29T16:45:42.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 47%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
J.K. Lamptey
0
Reputation points
answered
2026-03-30T02:18:04.48+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
Bluetooth disappears when there's an update
Every time a new Windows update is available, my Bluetooth completely disappears and cannot be enabled in any way. The only solution is installing the update and restarting the device. Since updates are very frequent and I rely on Bluetooth, this issue…
Surface | Surface Go | Install and update
403 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 69%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Request for Warranty Correction Based on New Purchase Invoice
Dear Microsoft Support Team, I hope this message finds you well. I recently purchased a new Microsoft Laptop (Model: Microsoft Laptop Go 3) from an authorized seller. However, upon checking the warranty status on the Microsoft website, I noticed that the…
Surface | Surface Go | Install and update
403 questions
asked
2026-02-21T17:13:19.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Amjad Khan
20
Reputation points
edited the question
2026-02-28T21:23:59.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
Laptop not boot
Laptop not boot OS Laptop showing repair mode windows again and again
Surface | Surface Go | Install and update
403 questions
asked
2026-02-12T07:25:43.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Arun Kumar - F1 InfoTech
0
Reputation points
commented
2026-02-14T08:37:20.79+00:00
Clary-N
15,735
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Go 3 says not enough space to install W 11
Hi I have cleared all temp files etc and have 18GB of free space on the SG3. I have tried to download and install Windows 11 numerious times and keep getting the message, not enough space, attached and external drive, blah, blah, blah. Recleared ever…
Surface | Surface Go | Install and update
403 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 63%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
1 answer
How do I reset Surface Go 3 without login?
I have 2 surface go tablets that my sons used. They have both forgotten their logins. I want to reset them deleting everything and starting again. How do I do this?
Surface | Surface Go | Install and update
403 questions
asked
2026-01-26T11:54:39.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Chris keable
0
Reputation points
commented
2026-01-28T04:36:34.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
13,985
Reputation points Microsoft External Staff
Moderator
2 answers
When will I be able to buy a Surface Go 5.
I don't want a surface pro and i really don't want an iPad but may be forced to.
Surface | Surface Go | Install and update
403 questions
asked
2025-12-18T08:40:41.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 95%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Andrew Kilby
5
Reputation points
answered
2026-01-10T10:35:45.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Axel Guillaume
0
Reputation points
1 answer
Issues setting up out of box surface go 3 oops message
Hello! I’ve tried for 2 days to set up a second device using my same MS account (Hotmail). In the initial set up, when typing my MS email it prompts me to choose Face ID, security key, etc. The other option is a memory stick which I don’t have. And then…
Surface | Surface Go | Install and update
403 questions
asked
2025-12-10T13:21:45.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 28.999999999999996%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Omar Gallegos
0
Reputation points
commented
2025-12-16T20:55:24.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
14,145
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Cannot upgrade to windows 11 edu
Hi I am the owner of Surface Go 3 with the Win 11 home preinstalled. Recently I made booting of my computer veery long because of using one of the debloat Win11 scripts via PowerShell. I've tried repairing Windows and even preinstalling the whole system…
Surface | Surface Go | Install and update
403 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Windows update Stuck says “Updates are underway. Please keep your computer on”.
I tried to update my windows and then this message appeared- “Updates are underway. Please keep your computer on”. Been stuck on this for hours. I tried to force shut down my computer by pressing the power button for 10 sec, but what’s happening was, it…
Surface | Surface Go | Install and update
403 questions
asked
2025-10-30T01:15:58.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 48%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeffrey
5
Reputation points
answered
2025-10-31T00:47:59.3866667+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
finger print not working after update
after updating to 2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) my built in finger print stopped working
Surface | Surface Go | Install and update
403 questions
asked
2025-10-22T09:12:10.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 98%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kaleb tate
0
Reputation points
commented
2025-10-30T20:38:22.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 46%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joe S
40
Reputation points
1 answer
Windows Recognizing but Not Using External Storage to Complete Updates
Predictably, my Surface Go 3 is perpetually running out of space and I find myself unable to complete the 24H2 update despite having an SD drive (formatted NTSF) and an NTSF-formatted memory stick, both with plenty of space available. The update…
Surface | Surface Go | Install and update
403 questions
asked
2025-10-22T20:13:41.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
50
Reputation points
commented
2025-10-25T17:48:05.6833333+00:00
Kevin Upton
50
Reputation points